# Scaleway: [BILLING] DDX2ELT clients SEPA payment failures

> Scaleway status incident “[BILLING] DDX2ELT clients SEPA payment failures” on 2025-06-04: impact major (vendor’s label), 41 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/scaleway/incidents/4zf6bqxw5tgj
Last updated: 2025-06-06T06:41:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-04 13:20 UTC · Resolved: 2025-06-06 06:41 UTC · Duration: 41 h
- Updates: 1
- [Vendor status page: https://status.scaleway.com/incidents/4zf6bqxw5tgj](https://status.scaleway.com/incidents/4zf6bqxw5tgj)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)

## Timeline of updates

- **resolved** 2025-06-06 06:41 UTC: A fix has been deployed to prevent this from happening again for future billings. SEPA direct debit has been relaunched for customers whose CB payment failed. However, for CB payments that worked, there will be no refund on the CB and no direct debit launched on SEPA. We apologize for any inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Scaleway, started 2025-06-04 13:20 UTC, resolved after 41 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/scaleway/incidents/4zf6bqxw5tgj
- Citation: Scaleway, “[BILLING] DDX2ELT clients SEPA payment failures” (2025-06-04 13:20 UTC). Archived by Rewindex: https://rewindex.com/company/scaleway/incidents/4zf6bqxw5tgj (CC BY 4.0).
- Markdown link: `[Scaleway: BILLING DDX2ELT clients SEPA payment failures (2025-06-04)](https://rewindex.com/company/scaleway/incidents/4zf6bqxw5tgj)`


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Canonical: https://rewindex.com/company/scaleway/incidents/4zf6bqxw5tgj · Markdown: https://rewindex.com/company/scaleway/incidents/4zf6bqxw5tgj.md · JSON: https://rewindex.com/api/v1/companies/scaleway/incidents/4zf6bqxw5tgj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:17:36.809Z