# Scaleway in April 2024: incidents, uptime and changes

> Scaleway in April 2024: 37 incidents on its status page (7 major or critical), 44.42% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Scaleway’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/scaleway/2024/04
Last updated: 2024-05-06T07:00:00Z

- Incidents posted: 37 (major/critical: 7) · Maintenance: 22
- By vendor impact label: critical 1, major 6, minor 25, none 5
- Uptime (vendor-reported): 44.42% free of major/critical incidents, 12.17% free of any incident; outage time 16.7 days, incident time 26.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2024](https://rewindex.com/company/scaleway/2024/03.md) · Next: [May 2024](https://rewindex.com/company/scaleway/2024/05.md) · [All months](https://rewindex.com/company/scaleway/reports.md) · [Scaleway](https://rewindex.com/company/scaleway.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Storage\]-Elevated 5xx rate on S3 in nl-ams](https://rewindex.com/company/scaleway/incidents/1v8z2v5m271h.md) | critical | 2024-04-08 12:20 UTC | 2024-04-08 13:04 UTC | 44 min | resolved |
| [\[PL-WAW/Serverless Functions and Containers\] API misbehaving and returning occasional 5xx errors](https://rewindex.com/company/scaleway/incidents/l77sg1h7htf7.md) | major | 2024-04-04 09:19 UTC | 2024-04-04 09:51 UTC | 32 min | resolved |
| [\[Dedibackup\] issue on Dedibackup connections](https://rewindex.com/company/scaleway/incidents/ftmhqpblwqwk.md) | major | 2024-04-06 10:23 UTC | 2024-10-22 11:01 UTC | 199 d | resolved |
| [\[DC5\]-servers unreachable on Room 1 Rack C36](https://rewindex.com/company/scaleway/incidents/sqx53yzbfv0k.md) | major | 2024-04-13 20:26 UTC | 2024-04-13 21:46 UTC | 1.3 h | resolved |
| [\[Cockpit\] Grafana Logs datasources are not working](https://rewindex.com/company/scaleway/incidents/n2s4f2tkf3d5.md) | major | 2024-04-18 20:22 UTC | 2024-04-22 17:05 UTC | 4 d | resolved |
| [\[Billing\] Current consumption, invoice listing and public APIs are down](https://rewindex.com/company/scaleway/incidents/s77t4h71ypsd.md) | major | 2024-04-25 06:25 UTC | 2024-05-10 13:37 UTC | 15 d | resolved |
| [\[VPC\] Configuration issue on some fr-par-2 hypervisors](https://rewindex.com/company/scaleway/incidents/l86hb96y34y1.md) | major | 2024-04-29 15:12 UTC | 2024-04-29 15:23 UTC | 11 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[DEDIBOX\] - DC2 Room 301 Rack C2 public service down on some servers](https://rewindex.com/company/scaleway/incidents/gcfcn8wyb14f.md) | minor | 2024-04-02 18:50 UTC | 2024-04-03 14:25 UTC | 20 h | resolved |
| [\[Serverless functions/containers\] Retry policy for SQS triggers is not working, and messages are replayed infinitely](https://rewindex.com/company/scaleway/incidents/0y2n3hh40khn.md) | none | 2024-04-03 14:48 UTC | 2024-04-11 08:29 UTC | 8 d | resolved |
| [\[M&Q\]-IoT Hub MQTT connectivity problems](https://rewindex.com/company/scaleway/incidents/kpp4b6vdhlrt.md) | minor | 2024-04-04 08:17 UTC | 2024-04-04 11:05 UTC | 2.8 h | resolved |
| [\[PL-WAW/Serverless Functions and Containers\] API misbehaving and returning occasional 5xx errors](https://rewindex.com/company/scaleway/incidents/l77sg1h7htf7.md) | major | 2024-04-04 09:19 UTC | 2024-04-04 09:51 UTC | 32 min | resolved |
| [\[Network\]-  DC2 - Room 202A - Rack A11 pub device reboot](https://rewindex.com/company/scaleway/incidents/pxdzq0xpvs36.md) | minor | 2024-04-04 11:03 UTC | 2024-04-05 08:23 UTC | 21 h | resolved |
| [\[DC5\]-Room 1 Rack D38 some servers unreachable](https://rewindex.com/company/scaleway/incidents/yy57p3r08j80.md) | none | 2024-04-05 15:41 UTC | 2024-04-05 15:41 UTC | 0 min | resolved |
| [\[Dedibackup\] issue on Dedibackup connections](https://rewindex.com/company/scaleway/incidents/ftmhqpblwqwk.md) | major | 2024-04-06 10:23 UTC | 2024-10-22 11:01 UTC | 199 d | resolved |
| [\[Storage\]-Elevated 5xx rate on S3 in nl-ams](https://rewindex.com/company/scaleway/incidents/1v8z2v5m271h.md) | critical | 2024-04-08 12:20 UTC | 2024-04-08 13:04 UTC | 44 min | resolved |
| [\[Network\]-Loss of half of inter-AZ traffic in VPC with fr-par-3](https://rewindex.com/company/scaleway/incidents/39bg1fgmf3hh.md) | minor | 2024-04-10 09:12 UTC | 2024-04-12 10:11 UTC | 2 d | resolved |
| [\[NL-AMS: Serverless functions/containers\] Some domains are returning 404 errors](https://rewindex.com/company/scaleway/incidents/7my60mcdbkgr.md) | minor | 2024-04-11 09:42 UTC | 2024-04-11 13:18 UTC | 3.6 h | resolved |
| [\[DC5\]-servers unreachable on Room 1 Rack C36](https://rewindex.com/company/scaleway/incidents/sqx53yzbfv0k.md) | major | 2024-04-13 20:26 UTC | 2024-04-13 21:46 UTC | 1.3 h | resolved |
| [\[AMS1\] - Switch down in AMS1 in H9 G10](https://rewindex.com/company/scaleway/incidents/7kkmt6mh81hf.md) | minor | 2024-04-14 08:16 UTC | 2024-04-14 08:43 UTC | 27 min | resolved |
| [\[KAPSULE\] Some clusters are stuck and nodes in not ready state](https://rewindex.com/company/scaleway/incidents/92mb2136chlv.md) | minor | 2024-04-15 07:13 UTC | 2024-04-15 10:41 UTC | 3.5 h | resolved |
| [\[COCKPIT\] Scaleway metrics and logs ingestion was unavailable for nl-ams and pl-waw from 12:00 CEST to 13:00 CEST](https://rewindex.com/company/scaleway/incidents/fqxz0jp9c8rt.md) | minor | 2024-04-15 11:26 UTC | 2024-04-17 18:47 UTC | 2 d | resolved |
| [\[Object Storage\] - Slowness on S3](https://rewindex.com/company/scaleway/incidents/nqh23gsfnqv3.md) | none | 2024-04-15 16:02 UTC | 2024-04-15 16:02 UTC | 0 min | resolved |
| [\[Cockpit\] Reconciliation after maintenance take more time than attended](https://rewindex.com/company/scaleway/incidents/45r70br4y9z1.md) | minor | 2024-04-17 18:18 UTC | 2024-04-19 07:03 UTC | 37 h | resolved |
| [Cannot push S3 logs to cockpit](https://rewindex.com/company/scaleway/incidents/ljm04mtx1wmm.md) | minor | 2024-04-17 20:01 UTC | 2024-05-14 09:22 UTC | 27 d | resolved |
| [\[AMS1\]  SD 94863 - SD 94880 are unreacheble](https://rewindex.com/company/scaleway/incidents/5d0nc2n392cx.md) | minor | 2024-04-17 23:34 UTC | 2024-05-31 09:36 UTC | 43 d | resolved |
| [\[DC3\]-Loss of dedibox public switch  s43-c7.dc3  s43-c8.dc3  s43-c9.dc3](https://rewindex.com/company/scaleway/incidents/104x12zyg94l.md) | minor | 2024-04-18 06:33 UTC | 2024-04-18 07:23 UTC | 50 min | resolved |
| [\[Serverless Functions/Containers - NL-AMS\] Network connectivity issues](https://rewindex.com/company/scaleway/incidents/ky5p3g99h4h9.md) | minor | 2024-04-18 08:30 UTC | 2024-04-24 11:23 UTC | 6 d | resolved |
| [\[Network\]-Slow response of DHCP and DNS in VPC on FR-PAR-1](https://rewindex.com/company/scaleway/incidents/vgt325zmn9fq.md) | minor | 2024-04-18 12:16 UTC | 2024-04-19 08:56 UTC | 21 h | resolved |
| [\[Cockpit\] Grafana Logs datasources are not working](https://rewindex.com/company/scaleway/incidents/n2s4f2tkf3d5.md) | major | 2024-04-18 20:22 UTC | 2024-04-22 17:05 UTC | 4 d | resolved |
| [\[Webhosting\] Blacklisted SMTP from Microsoft](https://rewindex.com/company/scaleway/incidents/3ls1kykwwbnc.md) | minor | 2024-04-18 22:16 UTC | 2024-09-09 12:49 UTC | 144 d | resolved |
| [\[Cockpit\] Scaleway metrics on nl-ams are not ingested](https://rewindex.com/company/scaleway/incidents/38st98ndqs9w.md) | minor | 2024-04-22 07:33 UTC | 2024-05-14 09:23 UTC | 22 d | resolved |
| [\[VPC\] Newly created Private Networks on FR-PAR-2 do not communicate with the rest of FR-PAR](https://rewindex.com/company/scaleway/incidents/08wtlwj9t73r.md) | none | 2024-04-22 08:52 UTC | 2024-05-31 15:46 UTC | 39 d | resolved |
| [\[STORAGE\]\[GLACIER\] - PUT indisponible pour la classe de stockage GLACIER](https://rewindex.com/company/scaleway/incidents/j516hkkrjvwr.md) | minor | 2024-04-22 17:08 UTC | 2024-04-23 05:42 UTC | 13 h | resolved |
| [\[AMS\] Dedibox suchard chassis down](https://rewindex.com/company/scaleway/incidents/yw2tg8khvqs2.md) | minor | 2024-04-23 06:26 UTC | 2024-04-23 12:39 UTC | 6.2 h | resolved |
| [\[PAR1\] Flap of some RDB clusters](https://rewindex.com/company/scaleway/incidents/zb7r959wmt3z.md) | minor | 2024-04-24 10:32 UTC | 2024-04-24 10:32 UTC | 0 min | resolved |
| [\[VPC\] Loss of redundancy on VPC fr-par-2](https://rewindex.com/company/scaleway/incidents/km7mxlr3rn14.md) | none | 2024-04-24 13:22 UTC | 2024-04-25 13:25 UTC | 24 h | resolved |
| [\[DC5\] SWITCH DOWN in DC5 - Room 1 - Zone 1 - Rack A8](https://rewindex.com/company/scaleway/incidents/wrppqphrj8pj.md) | minor | 2024-04-24 20:16 UTC | 2024-04-25 03:58 UTC | 7.7 h | resolved |
| [\[Billing\] Current consumption, invoice listing and public APIs are down](https://rewindex.com/company/scaleway/incidents/s77t4h71ypsd.md) | major | 2024-04-25 06:25 UTC | 2024-05-10 13:37 UTC | 15 d | resolved |
| [\[DEDIBOX\] - Switch down in AMS1 Hall 6 rack B53](https://rewindex.com/company/scaleway/incidents/zb4wf0hr09sw.md) | minor | 2024-04-25 08:20 UTC | 2024-04-25 12:28 UTC | 4.1 h | resolved |
| [\[MSQ\] - Messaging and Queuing: No cockpit metrics nor billing information generated since 3am.](https://rewindex.com/company/scaleway/incidents/fr9pqp4jpjy4.md) | minor | 2024-04-25 09:00 UTC | 2024-04-25 10:05 UTC | 1.1 h | resolved |
| [\[AMS\] Switch AMS-1 Hall9 rack G9 down](https://rewindex.com/company/scaleway/incidents/zttbn4ptv69t.md) | minor | 2024-04-25 13:17 UTC | 2024-04-25 13:48 UTC | 31 min | resolved |
| [\[DC5\] Switch Down in DC5 - Room 1 - Zone 1](https://rewindex.com/company/scaleway/incidents/9spg21ycqyrs.md) | minor | 2024-04-27 08:28 UTC | 2024-04-27 09:28 UTC | 1.0 h | resolved |
| [\[KAPSULE\] - Registry authentication issue](https://rewindex.com/company/scaleway/incidents/v20s2f4zm5sj.md) | minor | 2024-04-29 08:34 UTC | 2024-04-29 09:08 UTC | 34 min | resolved |
| [\[VPC\] Configuration issue on some fr-par-2 hypervisors](https://rewindex.com/company/scaleway/incidents/l86hb96y34y1.md) | major | 2024-04-29 15:12 UTC | 2024-04-29 15:23 UTC | 11 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] \[K8S\] Migration to Private Networks for legacy public-only Kapsule clusters in PL-WAW](https://rewindex.com/company/scaleway/incidents/v0rfr8w771v9.md) | maintenance | 2024-04-01 07:00 UTC | 2024-04-05 15:00 UTC | 4 d | resolved |
| [\[Scheduled\] \[K8S\] Kapsule clusters with public-only endpoints are End of Life](https://rewindex.com/company/scaleway/incidents/lw9b58zzlxrm.md) | maintenance | 2024-04-01 07:00 UTC | 2024-04-01 10:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] \[SCALEWAY\]-Maintenance of Scaleway's internal email service](https://rewindex.com/company/scaleway/incidents/dty997z2158k.md) | maintenance | 2024-04-04 08:30 UTC | 2024-04-04 09:30 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[Instances\]-Maintenance on PAR2 router](https://rewindex.com/company/scaleway/incidents/p1y1bsnf6jgp.md) | maintenance | 2024-04-04 13:53 UTC | 2024-04-04 16:23 UTC | 2.5 h | resolved |
| [\[Scheduled\] \[Instance\] End-of-life of bootscripts](https://rewindex.com/company/scaleway/incidents/dlmy396jrg1d.md) | maintenance | 2024-04-08 09:00 UTC | 2024-04-11 09:00 UTC | 3 d | resolved |
| [\[Scheduled\] \[Dedirack\] Maintenance on router in DC2 room 103](https://rewindex.com/company/scaleway/incidents/gyghvg32t11b.md) | maintenance | 2024-04-08 09:00 UTC | 2024-04-08 10:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[INSTANCE\] Switch from NAT IP to Routed IP on Instances API](https://rewindex.com/company/scaleway/incidents/jvvlk14b0lky.md) | maintenance | 2024-04-09 07:00 UTC | 2024-04-09 10:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] \[INSTANCE\] Switch from NAT IP to Routed IP on Instances API](https://rewindex.com/company/scaleway/incidents/6bx8ml13l81h.md) | maintenance | 2024-04-09 13:13 UTC | 2024-04-11 10:51 UTC | 46 h | resolved |
| [\[Scheduled\] \[K8S\] Migration to Private Networks for legacy public-only Kapsule clusters in NL-AMS](https://rewindex.com/company/scaleway/incidents/pz4syc1hdpxt.md) | maintenance | 2024-04-15 07:00 UTC | 2024-04-19 19:00 UTC | 5 d | resolved |
| [\[Scheduled\] \[Cockpit\] Maintenance for Cockpit regionalisation](https://rewindex.com/company/scaleway/incidents/ldztxts0tbjx.md) | maintenance | 2024-04-16 08:00 UTC | 2024-04-16 14:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] \[Billing\]- Freeze](https://rewindex.com/company/scaleway/incidents/0vnktd3rzlsq.md) | maintenance | 2024-04-16 08:00 UTC | 2024-04-16 09:51 UTC | 1.9 h | resolved |
| [\[Scheduled\] \[Billing\]- Freeze](https://rewindex.com/company/scaleway/incidents/bgzg4l0hb71r.md) | maintenance | 2024-04-17 08:00 UTC | 2024-04-17 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Cockpit\] Maintenance for Cockpit regionalisation of nl-ams and fr-par](https://rewindex.com/company/scaleway/incidents/1xrsl7vdm6ht.md) | maintenance | 2024-04-17 08:00 UTC | 2024-04-17 14:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] \[WEBHOSTING\] Operating System Update on pf-1004](https://rewindex.com/company/scaleway/incidents/29lgtvkqkj6z.md) | maintenance | 2024-04-18 08:00 UTC | 2024-04-18 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[WEBHOSTING\] Operating System Update on pf-1005](https://rewindex.com/company/scaleway/incidents/0rwbgy1b7qhd.md) | maintenance | 2024-04-18 12:00 UTC | 2024-04-18 13:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[WEBHOSTING\] Operating System Update on pf-1006](https://rewindex.com/company/scaleway/incidents/100wkhtz2vp4.md) | maintenance | 2024-04-22 08:00 UTC | 2024-04-22 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[WEBHOSTING\] Operating System Update on pf-1007](https://rewindex.com/company/scaleway/incidents/nwc9gvvwnvnt.md) | maintenance | 2024-04-22 12:00 UTC | 2024-04-22 13:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[AMS\] A scheduled maintenance room 430B in order to optimize and upgrade our infrastructure](https://rewindex.com/company/scaleway/incidents/b1ssdn7fycvt.md) | maintenance | 2024-04-23 06:00 UTC | 2024-04-23 06:28 UTC | 28 min | resolved |
| [\[Scheduled\] \[WEBHOSTING\] Operating System Update on pf-1010](https://rewindex.com/company/scaleway/incidents/b8knbpc0mdds.md) | maintenance | 2024-04-23 08:00 UTC | 2024-04-23 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[Billing\] - Freeze](https://rewindex.com/company/scaleway/incidents/w02vnm2fyxl7.md) | maintenance | 2024-04-23 08:00 UTC | 2024-04-23 09:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[Core Services\] Maintenances on AZ](https://rewindex.com/company/scaleway/incidents/1jz9z6hl06lv.md) | maintenance | 2024-04-26 21:26 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] \[K8S\] Migration to Private Networks for legacy public-only Kapsule clusters in FR-PAR](https://rewindex.com/company/scaleway/incidents/2fpn6qwvcxyf.md) | maintenance | 2024-04-29 07:00 UTC | 2024-05-10 15:00 UTC | 11 d | resolved |

## Cite this

Scaleway posted 37 status incidents in April 2024 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/scaleway/2024/04
- Citation: Scaleway, “Scaleway in April 2024” (2024-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/scaleway/2024/04 (CC BY 4.0).
- Markdown link: `[Scaleway: Scaleway in April 2024 (2024-04-01)](https://rewindex.com/company/scaleway/2024/04)`


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Canonical: https://rewindex.com/company/scaleway/2024/04 · Markdown: https://rewindex.com/company/scaleway/2024/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:04:04.321Z