# Scaleway in September 2023: incidents, uptime and changes

> Scaleway in September 2023: 32 incidents on its status page (5 major or critical), 64.91% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Scaleway’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/scaleway/2023/09
Last updated: 2023-10-05T13:23:00Z

- Incidents posted: 32 (major/critical: 5) · Maintenance: 8
- By vendor impact label: major 5, minor 25, none 2
- Uptime (vendor-reported): 64.91% free of major/critical incidents, 21.70% free of any incident; outage time 10.5 days, incident time 23.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/scaleway/2023/08.md) · Next: [October 2023](https://rewindex.com/company/scaleway/2023/10.md) · [All months](https://rewindex.com/company/scaleway/reports.md) · [Scaleway](https://rewindex.com/company/scaleway.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Webhosting\]- slowness of classic mail operations](https://rewindex.com/company/scaleway/incidents/fbdp62mdx7nl.md) | major | 2023-09-11 17:19 UTC | 2023-09-12 10:31 UTC | 17 h | resolved |
| [\[OBSERVABILITY\] Cockpit is unavailable](https://rewindex.com/company/scaleway/incidents/rnnc5gjgc2bw.md) | major | 2023-09-13 08:24 UTC | 2023-09-13 08:50 UTC | 26 min | resolved |
| [\[SAN\] instabilities on san-hdd-1.rpn.online.net](https://rewindex.com/company/scaleway/incidents/dlwpspq750g8.md) | major | 2023-09-15 05:51 UTC | 2023-09-21 14:07 UTC | 6 d | resolved |
| [\[EMaaS\]- Leaf par1dc2-net-f04lf209.dc2 down in DC2/S101/K15](https://rewindex.com/company/scaleway/incidents/9828kbl6r5xl.md) | major | 2023-09-27 13:17 UTC | 2023-10-05 08:11 UTC | 8 d | resolved |
| [\[Domain\]- API down](https://rewindex.com/company/scaleway/incidents/rpwgmc0gxs7f.md) | major | 2023-09-28 13:23 UTC | 2023-10-12 14:48 UTC | 14 d | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[DC5\] Public switch down on DC5 Room1 rack B34](https://rewindex.com/company/scaleway/incidents/y63lppgj9ssz.md) | minor | 2023-09-01 08:04 UTC | 2023-09-01 08:04 UTC | 0 min | resolved |
| [\[Live Chat\]- live chat unavailability](https://rewindex.com/company/scaleway/incidents/g6841x3q43l4.md) | minor | 2023-09-02 12:19 UTC | 2023-09-05 09:18 UTC | 3 d | resolved |
| [\[Support\]-Support unavailable](https://rewindex.com/company/scaleway/incidents/by2k1drff0bb.md) | minor | 2023-09-02 20:14 UTC | 2023-09-03 12:04 UTC | 16 h | resolved |
| [\[Support\]-Support unavailable](https://rewindex.com/company/scaleway/incidents/p9y9mvxps26c.md) | minor | 2023-09-03 20:14 UTC | 2023-09-04 08:24 UTC | 12 h | resolved |
| [\[Observability\] - Cockpit Ingestion Stopped](https://rewindex.com/company/scaleway/incidents/xsvc0tfkylk1.md) | minor | 2023-09-04 09:45 UTC | 2023-09-04 12:43 UTC | 3.0 h | resolved |
| [\[BareMetal\] - Network operation are not available on Dedibox servers and Elastic Metal](https://rewindex.com/company/scaleway/incidents/n8m4r6nftqlc.md) | minor | 2023-09-05 10:37 UTC | 2023-09-21 12:13 UTC | 16 d | resolved |
| [\[TEM\]- Microsoft Blacklist](https://rewindex.com/company/scaleway/incidents/yhlqdsr7yyjq.md) | minor | 2023-09-05 16:50 UTC | 2023-09-21 13:42 UTC | 16 d | resolved |
| [\[Elements\] \[Instances\] Instance STARDUST Hypervisors down on FR-PAR-1 and AMS1](https://rewindex.com/company/scaleway/incidents/9mf4x9wnf3rz.md) | minor | 2023-09-07 13:22 UTC | 2023-09-08 14:15 UTC | 25 h | resolved |
| [\[DC5\]-Switch down-Room 1-Rack 11](https://rewindex.com/company/scaleway/incidents/cj7kh1v1qwwd.md) | minor | 2023-09-08 07:31 UTC | 2023-09-21 12:19 UTC | 13 d | resolved |
| [\[DC5\] - Switch down Room 1 Rack c69](https://rewindex.com/company/scaleway/incidents/47c0hgxw504s.md) | minor | 2023-09-08 10:29 UTC | 2023-09-21 12:19 UTC | 13 d | resolved |
| [\[Support\]-phone unavailability](https://rewindex.com/company/scaleway/incidents/79kwb5hqx283.md) | minor | 2023-09-08 16:09 UTC | 2023-09-08 20:09 UTC | 4.0 h | resolved |
| [\[DC2\] Switch down on room 203 A rack M7](https://rewindex.com/company/scaleway/incidents/y6k9r448smpx.md) | minor | 2023-09-10 05:38 UTC | 2023-09-10 07:15 UTC | 1.6 h | resolved |
| [\[PAR3 WAW2 AMS3\] - Difficulties to create new instance](https://rewindex.com/company/scaleway/incidents/mr99vq1g8zs9.md) | minor | 2023-09-10 08:50 UTC | 2023-09-21 13:32 UTC | 11 d | resolved |
| [\[DBaaS\] - Instabilities issue on RDB PAR](https://rewindex.com/company/scaleway/incidents/wr3ws453fsgb.md) | minor | 2023-09-11 08:16 UTC | 2023-09-21 14:03 UTC | 10 d | resolved |
| [\[ELEMENTS\] - Slow operations on block cluster in par1](https://rewindex.com/company/scaleway/incidents/zjgvxhqhhn1d.md) | minor | 2023-09-11 08:57 UTC | 2023-09-21 13:59 UTC | 10 d | resolved |
| [\[Webhosting\]- slowness of classic mail operations](https://rewindex.com/company/scaleway/incidents/fbdp62mdx7nl.md) | major | 2023-09-11 17:19 UTC | 2023-09-12 10:31 UTC | 17 h | resolved |
| [\[OBSERVABILITY\] Cockpit is unavailable](https://rewindex.com/company/scaleway/incidents/rnnc5gjgc2bw.md) | major | 2023-09-13 08:24 UTC | 2023-09-13 08:50 UTC | 26 min | resolved |
| [\[SAN\] instabilities on san-hdd-1.rpn.online.net](https://rewindex.com/company/scaleway/incidents/dlwpspq750g8.md) | major | 2023-09-15 05:51 UTC | 2023-09-21 14:07 UTC | 6 d | resolved |
| [\[DC3\] Public switch issue in DC3 Room 44 Racks B9, B8, B11, B7, B10, B12](https://rewindex.com/company/scaleway/incidents/5htppdhrc50m.md) | minor | 2023-09-16 11:21 UTC | 2023-09-16 14:10 UTC | 2.8 h | resolved |
| [\[SUPPORT\]-Support unavailable](https://rewindex.com/company/scaleway/incidents/26n4ld94zl53.md) | minor | 2023-09-16 12:18 UTC | 2023-09-18 08:40 UTC | 44 h | resolved |
| [\[COCKPIT\] Cockpit Grafana are unavailable](https://rewindex.com/company/scaleway/incidents/h0jnwyndgkp0.md) | minor | 2023-09-20 08:23 UTC | 2023-09-20 08:28 UTC | 5 min | resolved |
| [Chat and call disruption.](https://rewindex.com/company/scaleway/incidents/gxtg059g1jj7.md) | minor | 2023-09-20 18:20 UTC | 2023-09-21 11:56 UTC | 18 h | resolved |
| [\[Billing\]- credit card addition fails, returning error 400](https://rewindex.com/company/scaleway/incidents/05h0tzl49pzr.md) | minor | 2023-09-20 20:21 UTC | 2023-09-21 11:49 UTC | 15 h | resolved |
| [\[COCKPIT\] API internal is unstable](https://rewindex.com/company/scaleway/incidents/kknp4fk3tl7m.md) | minor | 2023-09-21 10:01 UTC | 2023-09-21 10:01 UTC | 0 min | resolved |
| [\[Support\]-phone unavailability](https://rewindex.com/company/scaleway/incidents/rr4n0zghjqxq.md) | minor | 2023-09-22 18:24 UTC | 2023-09-22 20:17 UTC | 1.9 h | resolved |
| [\[HOSTING\] Database issue on a specific webhosting platform](https://rewindex.com/company/scaleway/incidents/wzdp0bdg85y6.md) | minor | 2023-09-24 08:42 UTC | 2023-09-25 07:20 UTC | 23 h | resolved |
| [\[Scaleway Products\]-Dataloss for product data](https://rewindex.com/company/scaleway/incidents/37czpqwgncvm.md) | none | 2023-09-25 12:57 UTC | 2023-09-25 12:57 UTC | 0 min | resolved |
| [\[Serverless\]- serverless functions: cannot build functions anymore](https://rewindex.com/company/scaleway/incidents/2wq9bnfsd0tw.md) | none | 2023-09-27 10:36 UTC | 2023-09-27 10:36 UTC | 0 min | resolved |
| [\[EMaaS\]- Leaf par1dc2-net-f04lf209.dc2 down in DC2/S101/K15](https://rewindex.com/company/scaleway/incidents/9828kbl6r5xl.md) | major | 2023-09-27 13:17 UTC | 2023-10-05 08:11 UTC | 8 d | resolved |
| [\[INSTANCE\] Maintenance on stardust instances located in NL-AMS-1 the 5th of October](https://rewindex.com/company/scaleway/incidents/nj1n82qdf35b.md) | minor | 2023-09-28 09:01 UTC | 2023-10-12 14:43 UTC | 14 d | resolved |
| [\[Domain\]- API down](https://rewindex.com/company/scaleway/incidents/rpwgmc0gxs7f.md) | major | 2023-09-28 13:23 UTC | 2023-10-12 14:48 UTC | 14 d | resolved |
| [\[WEBHOSTING\] Database inaccessible on pf15 & pf16](https://rewindex.com/company/scaleway/incidents/xmnzws0n0pz4.md) | minor | 2023-09-30 11:14 UTC | 2023-09-30 16:45 UTC | 5.5 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] \[DBaaS\] - PAR RDB maintenance](https://rewindex.com/company/scaleway/incidents/krbk3f7l0wn0.md) | maintenance | 2023-09-06 13:30 UTC | 2023-09-06 15:01 UTC | 1.5 h | resolved |
| [\[Scheduled\] \[PAR\] RDB Maintenance](https://rewindex.com/company/scaleway/incidents/q3zylmmxvf4x.md) | maintenance | 2023-09-07 07:00 UTC | 2023-09-07 15:01 UTC | 8.0 h | resolved |
| [\[Scheduled\] Maintenance on stardust instances located on FR-PAR-1 and NL-AMS-1](https://rewindex.com/company/scaleway/incidents/3dv72z1t1tq1.md) | maintenance | 2023-09-07 08:00 UTC | 2023-09-07 14:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] \[k8s\] Replacing node pools running with docker Container Runtime Interface](https://rewindex.com/company/scaleway/incidents/1fhb4wypyphx.md) | maintenance | 2023-09-11 06:00 UTC | 2023-09-11 14:25 UTC | 8.4 h | resolved |
| [\[Scheduled\] \[WebHosting\] - Database Migration on webhosting classic](https://rewindex.com/company/scaleway/incidents/ql08dbqfrj39.md) | maintenance | 2023-09-14 12:01 UTC | 2023-09-15 09:00 UTC | 21 h | resolved |
| [\[Scheduled\] \[DC5\] - Preventive maintenance of 48V workshops in operator rooms 1 and 2.](https://rewindex.com/company/scaleway/incidents/wpg1fxsrzmcd.md) | maintenance | 2023-09-25 09:00 UTC | 2023-09-26 15:00 UTC | 30 h | resolved |
| [\[Scheduled\] \[CLASSIC-HOSTING\] Database migration (MySQL 5.5) to new MySQL 8.0 servers](https://rewindex.com/company/scaleway/incidents/0fwcmcbys81z.md) | maintenance | 2023-09-26 12:00 UTC | 2023-09-27 10:01 UTC | 22 h | resolved |
| [\[Scheduled\] \[DOMAIN\] Domain API will be unavailable for a few minutes](https://rewindex.com/company/scaleway/incidents/kj3wcmx5lhjs.md) | maintenance | 2023-09-28 12:30 UTC | 2023-09-28 12:40 UTC | 10 min | resolved |

## Cite this

Scaleway posted 32 status incidents in September 2023 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/scaleway/2023/09
- Citation: Scaleway, “Scaleway in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/scaleway/2023/09 (CC BY 4.0).
- Markdown link: `[Scaleway: Scaleway in September 2023 (2023-09-01)](https://rewindex.com/company/scaleway/2023/09)`


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Canonical: https://rewindex.com/company/scaleway/2023/09 · Markdown: https://rewindex.com/company/scaleway/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:50:50.671Z