# Scaleway in April 2021: incidents, uptime and changes

> Scaleway in April 2021: 20 incidents on its status page (7 major or critical), 70.64% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Scaleway’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/scaleway/2021/04
Last updated: 2021-05-01T00:00:00Z

- Incidents posted: 20 (major/critical: 7) · Maintenance: 17
- By vendor impact label: critical 1, major 6, minor 13
- Uptime (vendor-reported): 70.64% free of major/critical incidents, 61.82% free of any incident; outage time 8.8 days, incident time 11.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/scaleway/2021/03.md) · Next: [May 2021](https://rewindex.com/company/scaleway/2021/05.md) · [All months](https://rewindex.com/company/scaleway/reports.md) · [Scaleway](https://rewindex.com/company/scaleway.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Elements\] Load Balancer issue in fr-par-1](https://rewindex.com/company/scaleway/incidents/zty0ybqzxw57.md) | critical | 2021-04-07 17:01 UTC | 2021-04-08 00:04 UTC | 7.0 h | resolved |
| [\[WEBHOSTING\] Websites on Platform 27 are down](https://rewindex.com/company/scaleway/incidents/2pv79y64y3bl.md) | major | 2021-04-04 18:07 UTC | 2021-04-06 11:08 UTC | 41 h | resolved |
| [\[WEBHOSTING\] Platform 1000](https://rewindex.com/company/scaleway/incidents/z57l43gsd8jw.md) | major | 2021-04-21 20:53 UTC | 2021-04-24 08:02 UTC | 2 d | resolved |
| [\[Webhosting\] Platform issue](https://rewindex.com/company/scaleway/incidents/t1mz49wvqql7.md) | major | 2021-04-24 09:23 UTC | 2021-04-26 08:53 UTC | 48 h | resolved |
| [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/5y9g0fvjn7hs.md) | major | 2021-04-26 14:19 UTC | 2021-04-28 14:13 UTC | 48 h | resolved |
| [\[Elements\] Kapsule domain resolution issues](https://rewindex.com/company/scaleway/incidents/06h23lqb1xqb.md) | major | 2021-04-29 15:14 UTC | 2021-04-29 15:14 UTC | 0 min | resolved |
| [\[DC3\] Switch room 46 B10 down](https://rewindex.com/company/scaleway/incidents/lxw3my4v3yd3.md) | major | 2021-04-30 00:29 UTC | 2021-04-30 09:12 UTC | 8.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[DC3\] RPN KO in S34 D8](https://rewindex.com/company/scaleway/incidents/sl7qnnc1xjnn.md) | minor | 2021-04-02 09:21 UTC | 2021-04-02 09:21 UTC | 0 min | resolved |
| [\[WEBHOSTING\] Websites on Platform 27 are down](https://rewindex.com/company/scaleway/incidents/2pv79y64y3bl.md) | major | 2021-04-04 18:07 UTC | 2021-04-06 11:08 UTC | 41 h | resolved |
| [\[Elements\] Load Balancer issue in fr-par-1](https://rewindex.com/company/scaleway/incidents/zty0ybqzxw57.md) | critical | 2021-04-07 17:01 UTC | 2021-04-08 00:04 UTC | 7.0 h | resolved |
| [\[Dedibox\] DHCP issue in DC3 Room 4-4](https://rewindex.com/company/scaleway/incidents/tp609flhdm6k.md) | minor | 2021-04-09 09:59 UTC | 2021-04-09 10:57 UTC | 58 min | resolved |
| [\[DC5\] Public switch issue in DC5 Room 1 Rack C51](https://rewindex.com/company/scaleway/incidents/2j70kyzclrmq.md) | minor | 2021-04-12 06:00 UTC | 2021-04-12 06:44 UTC | 44 min | resolved |
| [\[Object Storage\] Slow performance in AMS](https://rewindex.com/company/scaleway/incidents/4vxbkvtxz2xl.md) | minor | 2021-04-17 11:31 UTC | 2021-04-17 14:10 UTC | 2.6 h | resolved |
| [\[DC2\] Switch 7906 room 205 D8 down](https://rewindex.com/company/scaleway/incidents/79wtyrxr27jj.md) | minor | 2021-04-19 00:49 UTC | 2021-04-19 04:03 UTC | 3.2 h | resolved |
| [\[DC5\] RPN switch issue in DC5 Room 1 Rack C14](https://rewindex.com/company/scaleway/incidents/3qx7wc4kfrmf.md) | minor | 2021-04-19 20:10 UTC | 2021-04-20 04:57 UTC | 8.8 h | resolved |
| [\[CONSOLE\] New users can't request a verification link](https://rewindex.com/company/scaleway/incidents/d5t2dv638xr0.md) | minor | 2021-04-20 13:09 UTC | 2021-04-20 13:48 UTC | 39 min | resolved |
| [\[WEBHOSTING\] Websites on Platform 44 are down](https://rewindex.com/company/scaleway/incidents/nwvlzswg3n2x.md) | minor | 2021-04-20 20:14 UTC | 2021-04-21 07:57 UTC | 12 h | resolved |
| [\[WEBHOSTING\] Platform 1000](https://rewindex.com/company/scaleway/incidents/z57l43gsd8jw.md) | major | 2021-04-21 20:53 UTC | 2021-04-24 08:02 UTC | 2 d | resolved |
| [\[SCW\] Block volumes stuck in hotsyncing](https://rewindex.com/company/scaleway/incidents/n5zsjk9h9k4c.md) | minor | 2021-04-22 06:58 UTC | 2021-04-27 13:22 UTC | 5 d | resolved |
| [\[Shared Hosting\] FTP accounts creation getting stuck](https://rewindex.com/company/scaleway/incidents/cr76scn6jn0b.md) | minor | 2021-04-23 17:41 UTC | 2021-04-23 18:08 UTC | 27 min | resolved |
| [\[Webhosting\] Platform issue](https://rewindex.com/company/scaleway/incidents/t1mz49wvqql7.md) | major | 2021-04-24 09:23 UTC | 2021-04-26 08:53 UTC | 48 h | resolved |
| [\[WEBHOSTING\] Platform issue](https://rewindex.com/company/scaleway/incidents/5y9g0fvjn7hs.md) | major | 2021-04-26 14:19 UTC | 2021-04-28 14:13 UTC | 48 h | resolved |
| [\[Webhosting\] Plateform 1000 instability](https://rewindex.com/company/scaleway/incidents/w5bmg2p8qdgp.md) | minor | 2021-04-28 16:07 UTC | 2021-04-29 09:52 UTC | 18 h | resolved |
| [\[Elements\] Kapsule domain resolution issues](https://rewindex.com/company/scaleway/incidents/06h23lqb1xqb.md) | major | 2021-04-29 15:14 UTC | 2021-04-29 15:14 UTC | 0 min | resolved |
| [\[Webhosting\] WEB hostings email instabilities](https://rewindex.com/company/scaleway/incidents/975gkl4c9rcc.md) | minor | 2021-04-29 15:52 UTC | 2021-04-30 08:39 UTC | 17 h | resolved |
| [\[Webhosting\] cPanel platform issue](https://rewindex.com/company/scaleway/incidents/2kj1j65mlyn2.md) | minor | 2021-04-29 16:38 UTC | 2021-04-30 10:51 UTC | 18 h | resolved |
| [\[DC3\] Switch room 46 B10 down](https://rewindex.com/company/scaleway/incidents/lxw3my4v3yd3.md) | major | 2021-04-30 00:29 UTC | 2021-04-30 09:12 UTC | 8.7 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] \[DC5\] Scheduled maintenance - Room : 1-1 / Rack : D33 / Block : F](https://rewindex.com/company/scaleway/incidents/j9qhvk85myyh.md) | maintenance | 2021-04-05 12:00 UTC | 2021-04-05 13:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[DC5\] Scheduled maintenance - Room : 1-1 / Rack : C33 / Block : G](https://rewindex.com/company/scaleway/incidents/tj7dythfrqym.md) | maintenance | 2021-04-06 12:01 UTC | 2021-04-06 13:00 UTC | 59 min | resolved |
| [\[Scheduled\] \[DC3\] Router upgrade on Room 4-4](https://rewindex.com/company/scaleway/incidents/b2kj4yd9lbzd.md) | maintenance | 2021-04-07 03:00 UTC | 2021-04-07 05:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] \[DC3\] Scheduled RPN maintenance Room 3-5 - Racks C13, C14, C15, C16](https://rewindex.com/company/scaleway/incidents/gs2grwp4lf7f.md) | maintenance | 2021-04-07 16:00 UTC | 2021-04-07 16:10 UTC | 10 min | resolved |
| [\[Scheduled\] \[DC3\] Replacement of batteries of UPS A1, A3 and B3](https://rewindex.com/company/scaleway/incidents/73wpf9546th3.md) | maintenance | 2021-04-12 06:00 UTC | 2021-04-15 04:00 UTC | 3 d | resolved |
| [\[Scheduled\] \[PAR1\] Block storage - attach and detach disturbance](https://rewindex.com/company/scaleway/incidents/3wqdyc9mptkl.md) | maintenance | 2021-04-12 14:26 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] \[DC3\] Router upgrade on Room 4-3](https://rewindex.com/company/scaleway/incidents/7fc0d6wthkp4.md) | maintenance | 2021-04-14 03:05 UTC | 2021-04-14 05:00 UTC | 1.9 h | resolved |
| [\[Scheduled\] \[DOMAINS\] Services Maintenance](https://rewindex.com/company/scaleway/incidents/6zp3mtcn0wnj.md) | maintenance | 2021-04-14 13:01 UTC | 2021-04-14 14:00 UTC | 59 min | resolved |
| [\[Scheduled\] \[SIO/DC\] Maintenance of public services/portals](https://rewindex.com/company/scaleway/incidents/55xs86wt3tz0.md) | maintenance | 2021-04-15 08:30 UTC | 2021-04-15 09:30 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[PAR-AMS\] Long haul fiber scheduled maintenance](https://rewindex.com/company/scaleway/incidents/0p980y3cl7rj.md) | maintenance | 2021-04-15 16:00 UTC | 2021-04-16 08:00 UTC | 16 h | resolved |
| [\[Scheduled\] \[DC3\] Curative maintenance on PLC SSA and SSB](https://rewindex.com/company/scaleway/incidents/81h0wzz9r4n7.md) | maintenance | 2021-04-19 06:01 UTC | 2021-04-20 16:00 UTC | 34 h | resolved |
| [\[Scheduled\] \[PAR1\] Instance API unavailability](https://rewindex.com/company/scaleway/incidents/fwy18b0cskp4.md) | maintenance | 2021-04-20 07:00 UTC | 2021-04-20 07:30 UTC | 30 min | resolved |
| [\[Scheduled\] \[TICKETING\] Elements ticketing unavailability](https://rewindex.com/company/scaleway/incidents/xlpq52km9fsb.md) | maintenance | 2021-04-20 08:28 UTC | not resolved | ongoing | unknown |
| [\[Scheduled\] \[BILLING\] Database maintenance](https://rewindex.com/company/scaleway/incidents/vy01qyrh8vm6.md) | maintenance | 2021-04-22 04:00 UTC | 2021-04-22 05:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[DC5\] Scheduled maintenance on power supply redundancy on racks](https://rewindex.com/company/scaleway/incidents/czfbsb64fdcx.md) | maintenance | 2021-04-26 13:00 UTC | 2021-04-26 13:13 UTC | 13 min | resolved |
| [\[Scheduled\] \[DC3\] Curative maintenance of SSA automate](https://rewindex.com/company/scaleway/incidents/3jvzhb3ds96f.md) | maintenance | 2021-04-28 06:00 UTC | 2021-04-28 16:00 UTC | 10 h | resolved |
| [\[Scheduled\] \[DC3\] Curative maintenance of the modbus card on GF2](https://rewindex.com/company/scaleway/incidents/w9sxhjhj8c42.md) | maintenance | 2021-04-28 07:00 UTC | 2021-04-28 13:30 UTC | 6.5 h | resolved |

## Cite this

Scaleway posted 20 status incidents in April 2021 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/scaleway/2021/04
- Citation: Scaleway, “Scaleway in April 2021” (2021-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/scaleway/2021/04 (CC BY 4.0).
- Markdown link: `[Scaleway: Scaleway in April 2021 (2021-04-01)](https://rewindex.com/company/scaleway/2021/04)`


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Canonical: https://rewindex.com/company/scaleway/2021/04 · Markdown: https://rewindex.com/company/scaleway/2021/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:18.149Z