# Sanity: Studio login issues for European users seeing telemetry data prompt

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-17 06:00 UTC · Resolved: 2024-01-17 06:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://www.sanity-status.com/incidents/8p0d12nfgf95](https://www.sanity-status.com/incidents/8p0d12nfgf95)
- [Company: Sanity](https://rewindex.com/company/sanity.md)

## Timeline of updates

- **resolved** 2024-01-17 06:00 UTC: Between 06:03 UTC and 10:58 UTC, European users experienced difficulties logging in to their Studios because of a telemetry data prompt getting them stuck in a loop. We have rolled back an update and the issue is now resolved. We continue investigating the root cause and apologise for the impact this issue may have had on your operations and business.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sanity/incidents/8p0d12nfgf95 · Markdown: https://rewindex.com/company/sanity/incidents/8p0d12nfgf95.md · JSON: https://rewindex.com/api/v1/companies/sanity/incidents/8p0d12nfgf95 · Generated 2026-10-18T11:44:30.531Z