# Sanity: Content Agent - Elevated error rates

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-23 10:54 UTC · Resolved: 2026-09-23 11:53 UTC · Duration: 59 min
- Updates: 6 · Affected components: Content Agent
- [Vendor status page: https://stspg.io/jnxjw1jwt3c5](https://stspg.io/jnxjw1jwt3c5)
- [Company: Sanity](https://rewindex.com/company/sanity.md)

## Summary

Sanity’s Content Agent failed to deliver responses to users in a major-impact incident starting 2026-09-23 10:54 UTC and lasting 59 min, until resolution at 2026-09-23 11:53 UTC. Sanity implemented a fix at 09-23 11:23 UTC and monitored the results before resolving the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-23 10:54 UTC: We are aware of an issue with the Content Agent where responses are not being delivered back to the user. We are investigating and will provide an update shortly.
- **investigating** 2026-09-23 10:57 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-23 11:12 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-23 11:23 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-09-23 11:38 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-09-23 11:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-23 10:54 UTC: [Major incident: Content Agent - Elevated error rates](https://rewindex.com/change/iad40824126630d.md)


---
Canonical: https://rewindex.com/company/sanity/incidents/2p191tlgv1kr · Markdown: https://rewindex.com/company/sanity/incidents/2p191tlgv1kr.md · JSON: https://rewindex.com/api/v1/companies/sanity/incidents/2p191tlgv1kr · Generated 2026-10-18T09:40:57.994Z