# Salesloft: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-14 13:51 UTC · Resolved: 2026-10-14 15:41 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Salesloft Conversation Intelligence (formerly Clari Copilot)
- [Vendor status page: https://status.salesloft.com/incidents/01M4XAX82YVR8DX04E9259A7H0](https://status.salesloft.com/incidents/01M4XAX82YVR8DX04E9259A7H0)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)

## Summary

Certain users could not access Conversation Intelligence within Salesloft/Clari during a major-impact incident from 2026-10-14 13:51 UTC to 2026-10-14 15:41 UTC, lasting 1 h 50 min. Salesloft identified an access-related issue, confirmed resolution for affected users, and said the platform remained available to the majority of users. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-14 13:51 UTC: Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
- **investigating** 2026-10-14 14:13 UTC: Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform. Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.
- **monitoring** 2026-10-14 15:28 UTC: Our engineering teams have resolved the issue and we are monitoring the fix.
- **resolved** 2026-10-14 15:41 UTC: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

## Rewindex changes for this incident

- 2026-10-14 13:51 UTC: [Major incident: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari](https://rewindex.com/change/i3a7a86cf9a2546.md)


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Canonical: https://rewindex.com/company/salesloft/incidents/01M4XAX82YVR8DX04E9259A7H0 · Markdown: https://rewindex.com/company/salesloft/incidents/01M4XAX82YVR8DX04E9259A7H0.md · JSON: https://rewindex.com/api/v1/companies/salesloft/incidents/01M4XAX82YVR8DX04E9259A7H0 · Generated 2026-10-18T09:58:41.370Z