# Salesloft: Multiple teams experiencing call activity syncing issues to Salesforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-29 19:59 UTC · Resolved: 2026-10-01 21:58 UTC · Duration: 2 d
- Updates: 6 · Affected components: Salesloft CRM Sync
- [Vendor status page: https://status.salesloft.com/incidents/01M3QC0EWPM8ZN9TP8K2ZK9ZKV](https://status.salesloft.com/incidents/01M3QC0EWPM8ZN9TP8K2ZK9ZKV)
- [Company: Salesloft](https://rewindex.com/company/salesloft.md)

## Timeline of updates

- **investigating** 2026-09-29 19:59 UTC: Reported issues started 10am PDT. Our engineering team is actively investigating.
- **investigating** 2026-09-29 22:41 UTC: Our engineering team is still actively investigating.
- **identified** 2026-09-29 22:43 UTC: Our engineering teams have identified the issue and are implementing a fix. Some teams on Salesloft may experience delayed call activity sync to Salesforce. The next status update will be after the fix has been applied.
- **monitoring** 2026-09-30 14:28 UTC: Our engineering teams have resolved the issue and we are monitoring the fix for the remainder of the US business day (Sept 30).
- **resolved** 2026-09-30 19:54 UTC: We have confirmed the issue has been resolved for the impacted users.
- **resolved** 2026-10-01 21:58 UTC: Around 2026-09-29 17:00 UTC, some Saleloft customers began reporting that call activities were not syncing to Salesforce. Our investigation found that a large volume of traffic had slowed job processing, which delayed the sync of call activities to Salesforce. The backlog was fully processed at approximately 22:30 UTC, and call activity sync returned to normal latency performance. We are implementing changes and monitoring to prevent a similar backlog from occurring in the future.


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Canonical: https://rewindex.com/company/salesloft/incidents/01M3QC0EWPM8ZN9TP8K2ZK9ZKV · Markdown: https://rewindex.com/company/salesloft/incidents/01M3QC0EWPM8ZN9TP8K2ZK9ZKV.md · JSON: https://rewindex.com/api/v1/companies/salesloft/incidents/01M3QC0EWPM8ZN9TP8K2ZK9ZKV · Generated 2026-10-18T11:45:24.384Z