# Salesforce: Feature Service Disruption: Field Service Scheduling

> Salesforce status incident “Feature Service Disruption: Field Service Scheduling” on 2026-11-11: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004593
Last updated: 2026-11-12T14:03:00Z

- Impact (vendor’s label): minor
- Status: investigating · edited after publishing
- Started: 2026-11-11 23:58 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Field Service Scheduling, 296 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004593](https://status.salesforce.com/incidents/20004593)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-11-12 12:32 UTC: We're aware of an issue affecting the Field Service Lightning (FSL) Dispatch and Scheduling Console in sandbox environments. Customers can’t view or use their custom actions, which may block some sandbox deployments. Production environments aren’t affected. We’ve identified a recent release change as the likely trigger of the issue. We've paused further rollout of the release. We’re testing a rollback of the release to see if this brings customers out of impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-11-12 12:56 UTC: We’ve completed the testing of the rollback and have validated that it was succesful. We’re working to perform a rollback on all impacted instances which received the release. This is expected to several hours to complete. We will continue to monitor it’s progress. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-11-12 13:48 UTC: We're continuing to roll back the release on sandbox instances. We're monitoring its progress and have additional resources on standby in case the rollback doesn't succeed. We'll provide an update in 60 minutes or sooner if additional information becomes available.

## Rewindex changes for this incident

- 2026-11-12 13:03 UTC: [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/r866070abfd4610.md)
- 2026-11-12 14:03 UTC: [Incident updated: Feature Service Disruption: Field Service Scheduling](https://rewindex.com/change/r69c8887c7d468e.md)

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-11-11 23:58 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004593
- Citation: Salesforce, “Feature Service Disruption: Field Service Scheduling” (2026-11-11 23:58 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004593 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Field Service Scheduling (2026-11-11)](https://rewindex.com/company/salesforce/incidents/20004593)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004593 · Markdown: https://rewindex.com/company/salesforce/incidents/20004593.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004593 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T14:45:58.433Z