# Salesforce: Feature Perf Degradation: Core Service

> Salesforce status incident “Feature Perf Degradation: Core Service” on 2026-11-02: impact minor (vendor’s label), 4.7 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004554
Last updated: 2026-11-02T20:29:20Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 13:20 UTC · Resolved: 2026-11-02 18:02 UTC · Duration: 4.7 h
- Updates: 3 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004554](https://status.salesforce.com/incidents/20004554)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2026-11-02 16:49 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-11-02 17:05 UTC: We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-11-02 19:09 UTC: We’ve implemented the fix, and performance has returned to normal. During this incident, customers may have experienced difficulty querying recently updated or created records. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-11-02 17:33 UTC: [Incident updated: Feature Perf Degradation: Core Service](https://rewindex.com/change/r8fa96f7e152bf5.md)
- 2026-11-02 19:33 UTC: [Incident updated: Feature Perf Degradation: Core Service](https://rewindex.com/change/r63fc444865392f.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004554 · Markdown: https://rewindex.com/company/salesforce/incidents/20004554.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004554 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:29:20.718Z