# Salesforce: Feature Service Disruption: Customer360 Audiences

> Salesforce status incident “Feature Service Disruption: Customer360 Audiences” on 2026-10-26: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004531
Last updated: 2026-10-26T14:33:00Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-26 12:27 UTC · Resolved: 2026-10-26 13:43 UTC · Duration: 1.3 h
- Updates: 1 · Affected components: Customer360 Audiences, 12 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004531](https://status.salesforce.com/incidents/20004531)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-10-26 14:14 UTC: Data Cloud features dependent on a shared processing service, including segmentation publishing, experienced a period of unavailability. During this time, customers may have observed failed entries in their publish history. The issue was caused by a code deployment that preceded the required database updates, resulting in a compatibility mismatch. The team resolved the issue by applying the pending database and infrastructure updates, restoring service availability and stability. Impacted jobs were rerun where possible, and no customer action was required. We sincerely apologize for the disruption and any impact this incident may have had on your business. A thorough investigation will be conducted to identify the technical trigger, determine the underlying root cause, and implement preventive measures to minimize the risk of recurrence.

## Rewindex changes for this incident

- 2026-10-26 14:33 UTC: [Incident updated: Feature Service Disruption: Customer360 Audiences](https://rewindex.com/change/r11f17b01d07795.md)

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-26 12:27 UTC, resolved after 1.3 h, 1 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004531
- Citation: Salesforce, “Feature Service Disruption: Customer360 Audiences” (2026-10-26 12:27 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004531 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Customer360 Audiences (2026-10-26)](https://rewindex.com/company/salesforce/incidents/20004531)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004531 · Markdown: https://rewindex.com/company/salesforce/incidents/20004531.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004531 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:22:14.767Z