# Salesforce: Feature Service Disruption: Agentforce

> Salesforce status incident “Feature Service Disruption: Agentforce” on 2026-10-20: impact minor (vendor’s label), 1.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004505
Last updated: 2026-10-20T17:23:06Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-20 14:40 UTC · Resolved: 2026-10-20 16:30 UTC · Duration: 1.8 h
- Updates: 1 · Affected components: Agentforce, 218 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004505](https://status.salesforce.com/incidents/20004505)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-10-20 17:23 UTC: During this time Agentforce Coworker may have been unresponsive for some customers. The issue was linked to reduced availability of a third-party service that Coworker relies on. That service has recovered, and Agentforce Coworker is now operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-10-20 14:40 UTC, resolved after 1.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004505
- Citation: Salesforce, “Feature Service Disruption: Agentforce” (2026-10-20 14:40 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004505 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Service Disruption: Agentforce (2026-10-20)](https://rewindex.com/company/salesforce/incidents/20004505)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004505 · Markdown: https://rewindex.com/company/salesforce/incidents/20004505.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004505 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:35:22.024Z