# Salesforce: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login

> Salesforce status incident “Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login” on 2026-10-20: impact major (vendor’s label), 37 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004504
Last updated: 2026-10-20T15:15:38Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-20 13:33 UTC · Resolved: 2026-10-20 14:10 UTC · Duration: 37 min
- Updates: 1 · Affected components: Marketing Cloud Core Service, Marketing Cloud Login, 26 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004504](https://status.salesforce.com/incidents/20004504)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-10-20 15:15 UTC: Marketing Cloud Engagement customers on the affected databases experienced a service disruption that prevented logins and access to features requiring database connectivity. We restarted the affected database servers to restore service, validated recovery, and rebalanced the databases to maintain stability We apologize for the impact this incident may have had on your customers and their businesses. We’ill complete a full investigation to confirm the technical trigger and underlying cause, and to identify actions that prevent a recurrence.

## Rewindex changes for this incident

- 2026-10-20 13:33 UTC: [Major incident: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login](https://rewindex.com/change/i4f1b2a08886cc5.md)

## Cite this

Status incident (vendor impact label: major) posted by Salesforce, started 2026-10-20 13:33 UTC, resolved after 37 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004504
- Citation: Salesforce, “Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login” (2026-10-20 13:33 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004504 (CC BY 4.0).
- Markdown link: `[Salesforce: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login (2026-10-20)](https://rewindex.com/company/salesforce/incidents/20004504)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004504 · Markdown: https://rewindex.com/company/salesforce/incidents/20004504.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004504 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:22:03.239Z