# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-20 07:50 UTC · Resolved: 2026-10-20 07:58 UTC · Duration: 8 min
- Updates: 0 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004502](https://status.salesforce.com/incidents/20004502)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 42 min vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Salesforce (this incident)<br/>posted +1 h 42 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

_No update text published._


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004502 · Markdown: https://rewindex.com/company/salesforce/incidents/20004502.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004502 · Generated 2026-10-21T01:20:21.381Z