# Salesforce: Service Cloud Voice Degradation: Service Cloud Messaging Channels, Service Cloud Voice

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-01 14:45 UTC · Resolved: 2026-10-01 22:17 UTC · Duration: 7.5 h
- Updates: 0 · Affected components: Service Cloud Messaging Channels, Service Cloud Voice, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004462](https://status.salesforce.com/incidents/20004462)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

_No update text published._


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004462 · Markdown: https://rewindex.com/company/salesforce/incidents/20004462.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004462 · Generated 2026-10-19T23:34:33.783Z