# Salesforce: Performance Degradation: Customer360 Audiences

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-29 21:01 UTC · Resolved: 2026-09-29 23:11 UTC · Duration: 2.2 h
- Updates: 6 · Affected components: Customer360 Audiences, 321 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004459](https://status.salesforce.com/incidents/20004459)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-29 21:38 UTC: We’re investigating an issue affecting Data Cloud streaming ingestion in a subset of environments. Customers may experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector.  We’ve identified service startup failures in some affected environments and are evaluating targeted restarts and rollback options to restore normal ingestion.  We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-09-29 22:03 UTC: We’re continuing to investigate the Data Cloud streaming ingestion issue and are moving forward with a rollback in one environment to validate recovery before expanding the action. In parallel, we’re investigating why the service is failing to start normally. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-09-29 22:30 UTC: We’ve started the rollback in an initial affected environment and are seeing early signs of recovery, though service capacity has not yet returned to expected levels. We’ve narrowed the investigation to a small number of production environments and are manually increasing capacity while validating the rollback.    Customers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-09-29 22:57 UTC: We’ve successfully increased service capacity in one of the affected environments, and initial validation confirms the additional service instances are active. We’re applying the same targeted action to the remaining affected environments while addressing the issue that prevented services from scaling automatically. Customers on affected environments may continue to experience delays or failures when ingesting data through the Ingestion API, Web and Mobile Connector, or MCP Connector. We’ll provide another update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-09-29 23:00 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-09-29 23:44 UTC: The issue affecting Data 360 streaming ingestion in a subset of environments has been resolved, after the service's capacity was increased.  We apologize for how this incident affected you and your business. We'll undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004459 · Markdown: https://rewindex.com/company/salesforce/incidents/20004459.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004459 · Generated 2026-10-18T11:26:29.511Z