# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-16 07:50 UTC · Resolved: 2026-09-16 10:56 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Core Service, 7 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004434](https://status.salesforce.com/incidents/20004434)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-16 14:50 UTC: We're aware of an issue that impacted multiple  instances across all regions. Customers experienced severe delays, intermittent errors, or an inability to access some services. Some customers were also unable to submit new support cases through the Help portal. One of our core system components experienced increased load, which limited its capacity to process requests. We also checked with our third-party infrastructure provider, who confirmed there were no issues on their end.  We rolled out a fix that resolved the issue and fully restored services. For more detailed updates about this incident, please follow the updates here in the main Trust post: https://status.salesforce.com/incidents/20004433.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- **update** 2026-09-17 19:50 UTC: As our teams investigated the incident further, we discovered that sandboxes were not impacted. To accurately reflect impact, we have updated this post to remove these instances. We apologize for any confusion this may have caused.
- **update** 2026-09-18 23:10 UTC: We have observed that the impact on service health has decreased from a disrupted to a degraded state. We have amended the posting to reflect this and have highlighted the approximate timings of this transition.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004434 · Markdown: https://rewindex.com/company/salesforce/incidents/20004434.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004434 · Generated 2026-10-18T10:29:35.685Z