# Salesforce: Service Disruption: Marketing Cloud Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-15 03:04 UTC · Resolved: 2026-09-15 03:19 UTC · Duration: 15 min
- Updates: 1 · Affected components: Marketing Cloud Core Service, 4 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004431](https://status.salesforce.com/incidents/20004431)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-09-15 03:37 UTC: At 03:19 UTC on September 15, 2026, we resolved the service disruption impacting service availability for Marketing Cloud core services. We restarted the affected database, which restored normal performance for all affected services. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-09-15 03:04 UTC: [Major incident: Service Disruption: Marketing Cloud Core Service](https://rewindex.com/change/i7b6ae64e466dc6.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004431 · Markdown: https://rewindex.com/company/salesforce/incidents/20004431.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004431 · Generated 2026-10-18T10:29:31.389Z