# Salesforce: Service Disruption: B2 CCore

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-03 13:50 UTC · Resolved: 2026-09-03 14:30 UTC · Duration: 40 min
- Updates: 1 · Affected components: B2 CCore, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004401](https://status.salesforce.com/incidents/20004401)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Summary

Salesforce reported a critical B2 CCore service disruption affecting Commerce cloud ODS sandbox storefronts on 1 instance. It started at 2026-09-03 13:50 UTC and was resolved at 2026-09-03 14:30 UTC, lasting 40 min; Salesforce restored access to the affected storefronts. _(machine-written, sol)_
## Timeline of updates

- **update** 2026-09-03 15:22 UTC: We resolved a service disruption affecting Commerce cloud ODS sandbox storefronts. We restored access, and customers can now reach the affected storefronts as expected. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-09-03 13:50 UTC: [Major incident: Service Disruption: B2 CCore](https://rewindex.com/change/i7b1455e7c4440d.md)


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004401 · Markdown: https://rewindex.com/company/salesforce/incidents/20004401.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004401 · Generated 2026-10-18T11:26:24.542Z