# Salesforce: Mule Soft Service Disruption: Anypoint MQ-Broker-eu-west-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-25 20:01 UTC · Resolved: 2026-08-25 21:50 UTC · Duration: 1.8 h
- Updates: 1 · Affected components: Anypoint MQ-Broker-eu-west-1, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004378](https://status.salesforce.com/incidents/20004378)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-25 22:54 UTC: We’ve resolved a service disruption affecting Anypoint MQ in the EU region. During the period of impact, customers may have been unable to authenticate, retrieve data from Anypoint MQ, or initiate new jobs, with affected requests returning 5xx errors. Service was restored as of 21:50 UTC, and we’ve confirmed that Anypoint MQ is operating normally. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-08-25 20:01 UTC: [Major incident: Mule Soft Service Disruption: Anypoint MQ-Broker-eu-west-1](https://rewindex.com/change/i48baf24cecc47e.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004378 · Markdown: https://rewindex.com/company/salesforce/incidents/20004378.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004378 · Generated 2026-10-18T10:29:15.380Z