# Salesforce: Feature Perf Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-19 07:38 UTC · Resolved: 2026-08-23 11:20 UTC · Duration: 4 d
- Updates: 6 · Affected components: Core Service, 342 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004367](https://status.salesforce.com/incidents/20004367)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-20 21:09 UTC: We're investigating an issue affecting Private Connect where some customers may experience degraded connectivity to Salesforce services. We've identified a recent change as the likely trigger and are working to deploy a fix. Additional teams have been engaged to help progress the remediation. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-20 22:12 UTC: We are continuing to develop and validate a fix for this issue before deploying it to the affected environments. We will provide another update as significant progress is made or sooner if additional information becomes available.
- **update** 2026-08-21 01:59 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-08-21 02:17 UTC: We’ve developed a fix for this issue and deployed it to test instances for validation before a wider rollout. Once validation is complete, we will deploy the fix to all impacted environments. We'll provide another update as significant progress is made or sooner if additional information becomes available.
- **update** 2026-08-21 04:29 UTC: We have successfully completed validation of the fix in our test environment and have begun rolling it out to production. Our teams will continue deploying the fix across all remaining impacted environments while closely monitoring services. We will provide another update as significant progress is made or sooner if additional information becomes available.
- **update** 2026-08-24 03:58 UTC: We have completed the deployment addressing intermittent timeouts for Private Connect inbound calls across all impacted instances. The normal call behavior has been restored for the affected customers. We apologize for any inconvenience this incident may have caused.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004367 · Markdown: https://rewindex.com/company/salesforce/incidents/20004367.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004367 · Generated 2026-10-18T10:25:17.020Z