# Salesforce: Performance Degradation: Customer360 Audiences

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-18 17:30 UTC · Resolved: 2026-08-18 20:33 UTC · Duration: 3.0 h
- Updates: 7 · Affected components: Customer360 Audiences, 2 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004358](https://status.salesforce.com/incidents/20004358)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2026-08-18 18:26 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **investigating** 2026-08-18 18:57 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-08-18 19:34 UTC: We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-08-18 20:03 UTC: We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-08-18 20:36 UTC: We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
- **resolved** 2026-08-18 21:16 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the feature disruption was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
- **update** 2026-08-18 21:16 UTC: We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004358 · Markdown: https://rewindex.com/company/salesforce/incidents/20004358.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004358 · Generated 2026-10-18T10:28:54.342Z