# Salesforce: Mule Soft Feature Degradation: Cloud Hub10 Applications-EU-CENTRAL-1, Cloud Hub10 DLB-EU-CENTRAL-1, Cloud Hub20 Applications-EU-CENTRAL-1 +1 more

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-15 15:16 UTC · Resolved: 2026-08-18 02:26 UTC · Duration: 2 d
- Updates: 3 · Affected components: Cloud Hub10 Applications-EU-CENTRAL-1, Cloud Hub10 DLB-EU-CENTRAL-1, Cloud Hub20 Applications-EU-CENTRAL-1, Cloud Hub20 Spaces-EU-CENTRAL-1, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004347](https://status.salesforce.com/incidents/20004347)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-16 02:19 UTC: We are aware that some MuleSoft customers using Direct Connect connections in the EU region are experiencing connectivity issues reaching their internal networks. This is caused by an issue at a third-party vendor facility impacting Direct Connect connectivity. We will share the next update when the third-party vendor issue is remediated, or sooner, if there is any significant update.
- **update** 2026-08-17 18:19 UTC: Our third-party infrastructure provider continues remediation activities for the issue impacting Direct Connect connectivity in the EU region. We are seeing early signs of recovery as their restoration efforts progress, while work continues to restore the remaining affected infrastructure.  We continue to monitor recovery and will provide another update as significant progress is made or sooner if additional information becomes available.
- **update** 2026-08-18 14:36 UTC: Our third-party infrastructure provider has completed restoration of the remaining affected infrastructure. Direct Connect connectivity in the EU region is now fully restored. We apologize for how this incident affected you and your business


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Canonical: https://rewindex.com/company/salesforce/incidents/20004347 · Markdown: https://rewindex.com/company/salesforce/incidents/20004347.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004347 · Generated 2026-10-18T10:28:51.871Z