# Salesforce: Mule Soft Performance Degradation: APIDesigner, APIManager, Access Management +10 more

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-14 21:10 UTC · Resolved: 2026-08-15 00:59 UTC · Duration: 3.8 h
- Updates: 5 · Affected components: Access Management, Anypoint Monitoring, Anypoint MQ-Admin-eu-central-1, Anypoint MQ-Broker-eu-central-1, Anypoint MQ-Broker-eu-west-1, Anypoint Partner Managerv2, APIDesigner, APIManager, Composer, Design Center Projects, Object Storev2-Stats-eu-central-1, Runtime Manager, Secrets Manager, 9 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004345](https://status.salesforce.com/incidents/20004345)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-14 23:01 UTC: We are currently investigating a performance degradation impacting the user interface for a subset of services in Mulesoft. Our teams are actively engaged and performing rollbacks to help mitigate the impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-08-14 23:14 UTC: We continue to investigate performance degradation impacting the user interface for a subset of services in Mulesoft. Our teams are actively engaged and performing rollbacks to help mitigate the impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-08-14 23:50 UTC: We are currently investigating a performance degradation impacting the user interface for a subset of services in Mulesoft. Rather than rolling back the change, we have decided to roll forward with a fix to resolve the issue more quickly. We are continuing to monitor for full recovery and will share a further update within 60 minutes or sooner if additional information becomes available.
- **update** 2026-08-15 00:42 UTC: We are currently investigating a performance degradation impacting the user interface for a subset of services in MuleSoft. Our initial roll-back attempt did not fully resolve the issue, so we moved to a roll forward approach and are building and testing an updated deployment. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- **resolved** 2026-08-15 01:10 UTC: The Salesforce Technology team has observed that instance stability and performance are now at expected levels and declared the incident resolved. We will thoroughly investigate the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004345 · Markdown: https://rewindex.com/company/salesforce/incidents/20004345.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004345 · Generated 2026-10-18T10:28:49.585Z