# Salesforce: Feature Service Disruption: Einstein Bots

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 03:00 UTC · Resolved: 2026-08-04 11:50 UTC · Duration: 12 d
- Updates: 6 · Affected components: Einstein Bots, 409 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004326](https://status.salesforce.com/incidents/20004326)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-08-04 09:23 UTC: We continue to investigate an issue affecting Einstein Bots, where event log data is unavailable in Report Explorer for a subset of customers. An initial rollback attempt was unsuccessful. We’ve identified the likely trigger and are preparing a fix. We will provide an update in 30 minutes, or sooner if additional information becomes available.
- **update** 2026-08-04 09:47 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-08-04 10:01 UTC: We’ve determined that the service is failing to start correctly during the rollback process, and are working to resolve the startup failure and restore the service.  We'll provide an update in 30 minutes, or sooner if additional information becomes available.
- **update** 2026-08-04 10:40 UTC: We've identified a specific trigger blocking the rollback and we're pursuing an alternative path to restore service.  We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-08-04 11:20 UTC: We've completed a restart on one impacted instance, which is showing positive signs of recovery. We're monitoring this instance for stability before extending the restart to the remaining impacted instances.  We will provide an update in 30 minutes, or sooner if additional information becomes available.
- **update** 2026-08-04 12:07 UTC: We’ve resolved an issue affecting Einstein Bots where event log data was unavailable in Report Explorer for a subset of customers. Following rolling restarts of all impacted instances, the Einstein bot service is restored. We apologize for the impact this incident has had on you and your business.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004326 · Markdown: https://rewindex.com/company/salesforce/incidents/20004326.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004326 · Generated 2026-10-18T10:26:20.762Z