# Salesforce: Mule Soft Feature Disruption: Anypoint Visualizer

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-27 15:00 UTC · Resolved: 2026-07-27 16:15 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Anypoint Visualizer, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004306](https://status.salesforce.com/incidents/20004306)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-27 14:50 UTC: We're aware of an issue affecting MuleSoft Anypoint Visualizer in the US region. Customers may be experiencing an inability to view metrics data and graphs. We're investigating the issue and will provide an update within 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-27 15:22 UTC: We have identified that an accumulation of database logs is consuming storage and contributing to the elevated CPU usage. We are working to resolve this blockage to restore service as quickly as possible. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-27 16:21 UTC: As our investigation has progressed, we have identified a circular deadlock on the Visualizer database as an additional trigger for the elevated CPU. We are actively working to terminate the blocking sessions responsible for the deadlock. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-27 16:43 UTC: We have resolved the issue affecting MuleSoft Anypoint Visualizer metrics ingestion in the US region. Upon further investigation, we have determined that the start time of impact is different than initially understood. We have revised the start time of this Trust post to more accurately reflect when customers may have begun to experience impact. During the impact window, customers may have experienced intermittent errors when ingesting metrics data.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004306 · Markdown: https://rewindex.com/company/salesforce/incidents/20004306.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004306 · Generated 2026-10-18T10:28:42.802Z