# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-16 09:19 UTC · Resolved: 2026-07-16 09:37 UTC · Duration: 18 min
- Updates: 0 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004279](https://status.salesforce.com/incidents/20004279)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Part of an outage event

- [AWS outage, Jul 16, 2026: 27 vendors, 29 incidents](https://rewindex.com/events/2026-07-16-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +35 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS<br/>posted 08:44 UTC"]:::root
  before["Posted before AWS did<br/>2 vendors, 1 blamed AWS<br/>FusionAuth, Upstash"]:::blames
  root --> before
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Coda, Grammarly"]:::blames
  root --> h1
  p0["Anthropic<br/>posted −5 min, did not name AWS"]:::timing
  root -.-> p0
  k0["GitHub, GitHub Copilot<br/>+12 h 21 min"]:::hop2
  p0 -->|"blamed Anthropic"| k0
  me["Salesforce (this incident)<br/>posted +35 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

_No update text published._


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004279 · Markdown: https://rewindex.com/company/salesforce/incidents/20004279.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004279 · Generated 2026-10-20T00:03:24.536Z