# Salesforce: Mule Soft Performance Degradation: APIManager, Access Management, Exchange +1 more

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-15 09:43 UTC · Resolved: 2026-07-15 17:28 UTC · Duration: 7.8 h
- Updates: 6 · Affected components: Access Management, APIManager, Exchange, Runtime Manager, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004270](https://status.salesforce.com/incidents/20004270)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-15 14:22 UTC: We're aware of an issue impacting the MuleSoft EU production environment, causing intermittent errors. Users may experience deployment failures, errors when checking deployment status, and slow or degraded platform services. We're investigating the issue and will provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-15 15:25 UTC: We've identified the trigger for this issue and are currently implementing measures to restore normal service.  We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-15 16:22 UTC: We've completed a configuration change to remove a rate-limit bypass that was contributing to elevated authentication requests. We're continuing to execute additional measures to restore normal service. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-15 17:23 UTC: We're continuing to execute additional measures to restore normal service, including rebalancing authentication service capacity. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-15 18:16 UTC: We've confirmed response times and request volumes have returned to normal levels. Monitoring has validated that recovery is sustained across all impacted platform services, resolving this incident. We apologize for how you and your business may have been impacted by this incident.
- **update** 2026-07-21 18:55 UTC: Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004270 · Markdown: https://rewindex.com/company/salesforce/incidents/20004270.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004270 · Generated 2026-10-18T10:26:13.098Z