# Salesforce: Performance Degradation: Other Feature

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-13 08:45 UTC · Resolved: 2026-07-13 11:40 UTC · Duration: 2.9 h
- Updates: 5 · Affected components: Other Feature, 246 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004262](https://status.salesforce.com/incidents/20004262)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-13 11:28 UTC: We're investigating automation query delays where customers are experiencing longer than expected run times for individual queries or queries failing within Automation Studio. Multiple teams have been engaged to assist with the investigation.  Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-13 11:53 UTC: We continue to investigate automation query delays and delays in task pickup within Automation Studio. Investigations indicate a capacity issue that's triggering these delays or failures. We're actively engaged in investigating the cause and we apologize for any inconvenience this issue is causing.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-13 12:16 UTC: Customers continue to experience longer than expected run times or queries failing within Automation Studio. We're working on resolving the capacity issue and restoring normal operations.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-13 12:53 UTC: Remediation efforts are underway to resolve the delays and failures in query execution in Automation Studio. We apologize for any inconvenience this issue is causing.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-13 13:35 UTC: After monitoring performance and completing health checks, the team has confirmed that services have been restored. Customers will no longer experience delays and failures in query execution in Automation Studio.  We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004262 · Markdown: https://rewindex.com/company/salesforce/incidents/20004262.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004262 · Generated 2026-10-18T11:26:15.357Z