# Salesforce: Agentforce Performance Degradation: Agentforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-08 10:22 UTC · Resolved: 2026-07-09 08:36 UTC · Duration: 22 h
- Updates: 9 · Affected components: Agentforce, 23 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004237](https://status.salesforce.com/incidents/20004237)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **investigating** 2026-07-08 12:23 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **investigating** 2026-07-08 12:51 UTC: We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-07-08 13:27 UTC: We're aware of an issue impacting Agentforce availability for a subset of GovCloud customers. Affected customers may experience intermittent failures when interacting with Agents. When this occurs, chat sessions may fail and automatically transfer to a human agent, or may fail and require a new session.  We're actively investigating the cause of intermittent failures and working to identify the source of the issue. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-08 13:57 UTC: We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-07-08 14:26 UTC: We continue to investigate an intermittent issue impacting Agentforce Agent availability for a subset of GovCloud customers. We've identified that some requests from a specific agent type are being routed to a service that is not available, causing chat sessions to fail. When a failure occurs, chat sessions automatically transfer to a human agent, or customers must start a new session.  We're exploring a potential emergency release with a fix. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-07-08 16:05 UTC: We have identified the trigger for this issue and are working to develop a fix which will be deployed once it has been fully validated.  We'll provide another update as additional information becomes available.
- **update** 2026-07-08 21:02 UTC: The fix has been developed and the deployment has started. We'll provide another update upon completion of the deployment or when additional information becomes available.
- **update** 2026-07-09 00:29 UTC: The fix has been validated, and deployment of the fix continues across GovCloud environments. The deployment is being undertaken with a staggered approach, with monitoring and validation assessed on those where the deployment has completed. We currently don’t have an estimated time when the full rollout will be completed.  We'll provide another update once we can clarify rollout timings, or when new information becomes available.
- **update** 2026-07-09 14:34 UTC: We’ve successfully completed the rollout of the fix to all affected GovCloud environments. We have validated that this has resolved the issue and customers should see the Agentforce agent functioning as expected.  We apologize for how this incident may have affected you and your business.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004237 · Markdown: https://rewindex.com/company/salesforce/incidents/20004237.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004237 · Generated 2026-10-18T11:26:24.996Z