# Salesforce: Heroku Service Disruption: Apps, Cedar Private Spaces

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-06 13:00 UTC · Resolved: 2026-07-06 14:30 UTC · Duration: 1.5 h
- Updates: 2 · Affected components: Apps, Cedar Private Spaces, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004225](https://status.salesforce.com/incidents/20004225)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-07-06 13:54 UTC: Engineers have identified an issue with an upstream service provider that  impacts customers with apps in Cedar Private Spaces. Customers may experience failures with starting and scaling dynos of Cedar Private Spaces apps in Virginia. Engineers are working with the upstream provider to expedite a resolution.
- **update** 2026-07-06 14:12 UTC: Engineers have verified some service recovery and are monitoring for full impact resolution.

## Rewindex changes for this incident

- 2026-07-06 13:00 UTC: [Major incident: Heroku Service Disruption: Apps, Cedar Private Spaces](https://rewindex.com/change/ic012e349eec79a.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004225 · Markdown: https://rewindex.com/company/salesforce/incidents/20004225.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004225 · Generated 2026-10-18T09:36:44.581Z