# Salesforce: Feature Perf Degradation: Core Service

> Salesforce status incident “Feature Perf Degradation: Core Service” on 2026-06-18: impact minor (vendor’s label), 21 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004140
Last updated: 2026-06-19T03:33:31Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-18 05:30 UTC · Resolved: 2026-06-19 02:22 UTC · Duration: 21 h
- Updates: 1 · Affected components: Core Service, 7 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004140](https://status.salesforce.com/incidents/20004140)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-19 03:33 UTC: Some customers may have experienced an issue with Service Cloud where agents encountered unexpected pop-ups while working on record pages, disrupting normal agent workflows. We identified the trigger and resolved the issue by deploying an updated release to affected instances. Customers on the affected instances have been restored to full service. We apologize for any inconvenience this may have caused. We'll perform a full investigation of the incident and take preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-06-18 05:30 UTC, resolved after 21 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004140
- Citation: Salesforce, “Feature Perf Degradation: Core Service” (2026-06-18 05:30 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004140 (CC BY 4.0).
- Markdown link: `[Salesforce: Feature Perf Degradation: Core Service (2026-06-18)](https://rewindex.com/company/salesforce/incidents/20004140)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004140 · Markdown: https://rewindex.com/company/salesforce/incidents/20004140.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004140 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:36:30.666Z