# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-13 16:00 UTC · Resolved: 2026-06-14 07:59 UTC · Duration: 16 h
- Updates: 3 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004097](https://status.salesforce.com/incidents/20004097)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-14 06:45 UTC: We are aware that customers on AP60 are experiencing a high volume of errors when performing actions such as saving records, creating new records, and updating records. Users may be able to retry operations to temporarily work around errors. We are actively investigating the technical trigger and our teams are working on remediation steps, including an app server restart. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-06-14 07:29 UTC: We have identified that specific app servers on the AP60 instance are generating errors. Restarting the first affected app server successfully stopped the errors on that server, confirming our approach. Based on this success, we have initiated a rolling restart of all app servers on the AP60 instance. We will provide an update once the process is completed for all app servers or if additional information becomes available.
- **resolved** 2026-06-14 08:34 UTC: We’ve confirmed that the solution implemented to mitigate the issue causing the performance degradation was successful. Engineers have observed that the service is stable and have resolved the incident. Customers should no longer see any impact. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004097 · Markdown: https://rewindex.com/company/salesforce/incidents/20004097.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004097 · Generated 2026-10-18T11:26:27.490Z