# Salesforce: Einstein Bots: Einstein Bots

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-19 17:38 UTC · Resolved: 2026-06-09 18:37 UTC · Duration: 21 d
- Updates: 4 · Affected components: Einstein Bots, 18 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004080](https://status.salesforce.com/incidents/20004080)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-06-09 17:24 UTC: The Einstein Bots performance degradation is related to connection to WhatsApp. User messages sent via WhatsApp may be either delayed, dropped, or not processed by the Agentforce bot, which is causing customers to be stalled mid-conversation with no error. Engineering has identified the trigger and is taking corrective action to increase capacity to mitigate this issue. Initial monitoring is showing positive results. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-06-09 18:49 UTC: While the increases in capacity that were implemented had initially shown positive results, our monitoring still shows some increased errors. We are moving forward with further additions to capacity for chatbot services.  We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-06-09 19:49 UTC: We’ve confirmed that the capacity changes implemented to mitigate the issue causing the performance degradation were successful. After a period of monitoring, error rates have returned to normal levels. Customers should no longer see any delay or unexpected results while sending messages via WhatsApp. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.
- **update** 2026-06-09 20:39 UTC: Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004080 · Markdown: https://rewindex.com/company/salesforce/incidents/20004080.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004080 · Generated 2026-10-18T11:26:30.967Z