# Salesforce: Feature Service Disruption: Agentforce, Prompt Studio, Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-28 07:35 UTC · Resolved: 2026-05-28 10:45 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: Agentforce, Core Service, Prompt Studio, 23 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004051](https://status.salesforce.com/incidents/20004051)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-28 11:08 UTC: Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
- **update** 2026-05-28 11:14 UTC: We're continuing to investigate an issue causing intermittent failures for customers using Einstein Translator through the Einstein Trust Layer. Affected customers may receive an internal server error when submitting translation requests. We've refreshed a number of impacted service instances and are actively monitoring error rates to assess whether this action has restored service stability. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-05-28 11:32 UTC: The Einstein Trust Layer is now restored following an issue that prevented AI requests such as Einstein Translations, and Prompt Builder template executions from completing. At 10:20 UTC, we performed a rolling restart of all affected instances, achieving full recovery at 10:45 UTC.  We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


---
Canonical: https://rewindex.com/company/salesforce/incidents/20004051 · Markdown: https://rewindex.com/company/salesforce/incidents/20004051.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004051 · Generated 2026-10-18T10:26:14.015Z