# Salesforce: Feature Perf Degradation: Agentforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-25 10:25 UTC · Resolved: 2026-05-25 23:52 UTC · Duration: 13 h
- Updates: 5 · Affected components: Agentforce, 18 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004048](https://status.salesforce.com/incidents/20004048)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-26 00:06 UTC: We're investigating an issue affecting Agentforce. Customers may be unable to use virtual agents, or receive errors when attempting to run agentic tasks. We've engaged our technical teams to address capacity constraints on the AI inference services supporting Agentforce in the South America region, and continue to investigate the issue to try to identify the root cause.  We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-05-26 00:57 UTC: We’ve identified a capacity constraint on the AI inference service supporting key Agentforce features as the cause of this issue. We’ve deployed an initial fix to our production environment, which included disabling one feature as an initial mitigation measure. We're testing a second fix that will further support service restoration, and we'll deploy this to production once this has been validated. This may take several hours to complete. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-05-26 03:53 UTC: We continue to work on additional mitigation steps to restore impacted Agentforce services in the South America region. We're currently validating the planned changes before deploying them to production. Customers may continue to experience issues using virtual agents or running agentic tasks while this work is underway.  We'll provide an update in 60 minutes or sooner if additional information becomes available
- **update** 2026-05-26 06:03 UTC: We're working to restore the Agentforce services impacting customers in the South America region. We’re validating the effectiveness of planned mitigation measures before deploying the fix. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-05-26 08:26 UTC: We've developed two fixes to restore the Agentforce services, impacting customers in the South American region. The first fix was deployed resolving the citations issue and ‌Agentforce service is operating as expected. Customers shouldn't experience issues with virtual agents or agentic tasks.   The second fix will be deployed once validated and will take several hours to complete; however, services have been restored.     We apologize for how you and your business may have been affected by this incident. We'll perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004048 · Markdown: https://rewindex.com/company/salesforce/incidents/20004048.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004048 · Generated 2026-10-18T10:28:49.677Z