# Salesforce: Feature Perf Degradation: Agentforce

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-19 15:39 UTC · Resolved: 2026-05-19 19:05 UTC · Duration: 3.4 h
- Updates: 6 · Affected components: Agentforce, 94 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004029](https://status.salesforce.com/incidents/20004029)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-19 19:42 UTC: We are aware of an issue impacting Agentforce. As a result, some users may be unable to complete Agentforce conversations or interactions. We've increased capacity across multiple services involved in Agentforce request processing as part of our remediation efforts. We're continuing to investigate and implement additional capacity increases to fully restore service.  We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-05-19 19:59 UTC: We are seeing signs of improvement following the capacity increases across the Agentforce service tiers. We continue to monitor the stability of the environment and are validating that these remediation efforts are successfully managing increased traffic volumes. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-05-19 20:20 UTC: We have completed capacity increases across several internal services to stabilize the environment. While we are seeing signs of improvement, we continue to monitor the service as traffic volumes fluctuate. Our engineering teams are now focused on implementing additional optimizations to ensure the service remains resilient during peak usage periods. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-05-19 20:40 UTC: We continue to observe stable performance following capacity increases across Agentforce services. Our engineering teams have implemented a change to improve service resilience against high traffic volumes. While remediation efforts are showing positive results, we continue to monitor the effectiveness of these changes as traffic patterns evolve. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-05-19 21:23 UTC: We continue to see stable performance and have successfully maintained service availability for the majority of customers. Our engineering teams are finalizing additional resilience changes to ensure the environment remains stable as traffic volumes continue to increase. We are closely monitoring downstream services to ensure performance remains within optimal thresholds. We will provide further updates upon significant development.
- **update** 2026-05-20 00:36 UTC: After a period of monitoring to ensure normal service levels, the incident has been declared resolved as of 19:05 UTC on May 19, 2026. We apologize for any inconvenience this may have caused your business.


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Canonical: https://rewindex.com/company/salesforce/incidents/20004029 · Markdown: https://rewindex.com/company/salesforce/incidents/20004029.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004029 · Generated 2026-10-18T10:28:50.768Z