# Salesforce: Agentforce Performance Degradation: Agentforce

> Salesforce status incident “Agentforce Performance Degradation: Agentforce” on 2026-05-14: impact minor (vendor’s label), 2.4 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20004019
Last updated: 2026-05-14T20:25:37Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-14 16:25 UTC · Resolved: 2026-05-14 18:49 UTC · Duration: 2.4 h
- Updates: 2 · Affected components: Agentforce, 607 instances
- [Vendor status page: https://status.salesforce.com/incidents/20004019](https://status.salesforce.com/incidents/20004019)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-14 19:45 UTC: Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
- **update** 2026-05-14 20:25 UTC: The rollback has completed and we have confirmed the issue is resolved. We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future. We apologize for how you and your business may have been affected by this incident.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-14 16:25 UTC, resolved after 2.4 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20004019
- Citation: Salesforce, “Agentforce Performance Degradation: Agentforce” (2026-05-14 16:25 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20004019 (CC BY 4.0).
- Markdown link: `[Salesforce: Agentforce Performance Degradation: Agentforce (2026-05-14)](https://rewindex.com/company/salesforce/incidents/20004019)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20004019 · Markdown: https://rewindex.com/company/salesforce/incidents/20004019.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004019 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:32:17.465Z