# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-13 01:52 UTC · Resolved: 2026-05-13 02:43 UTC · Duration: 51 min
- Updates: 1 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20004013](https://status.salesforce.com/incidents/20004013)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-13 03:02 UTC: At 01:52 UTC, May 13, 2026, a service disruption began impacting Salesforce Core services. As a result, users may have experienced errors, high average page times (APIs), or have been unable to access their Salesforce services. We actively investigated the issue, identified the cause, and addressed an impacted node that was identified as causing the issue. Services were restored and users were out of impact at 02:41 UTC, May 13. We apologize for any inconvenience this issue has caused for customers.

## Rewindex changes for this incident

- 2026-05-13 01:52 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/ifd8375a0ff3156.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20004013 · Markdown: https://rewindex.com/company/salesforce/incidents/20004013.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20004013 · Generated 2026-10-18T12:19:41.909Z