# Salesforce: Agentforce Performance Degradation: Agentforce

> Salesforce status incident “Agentforce Performance Degradation: Agentforce” on 2026-05-06: impact minor (vendor’s label), 2 d, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003997
Last updated: 2026-05-08T03:29:25Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-06 00:00 UTC · Resolved: 2026-05-08 02:32 UTC · Duration: 2 d
- Updates: 2 · Affected components: Agentforce, 450 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003997](https://status.salesforce.com/incidents/20003997)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-08 01:50 UTC: We're aware of an issue impacting agent metadata services resulting in a subset of customers experiencing issues retrieving or deploying agent metadata. The team has identified and validated a fix, and are preparing for deployment to the impacted instances. We'll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-05-08 03:29 UTC: As of 02:32 UTC on May 8, 2026, we've resolved this issue which impacted customers from retrieving and deploying agent metadata. Users were also unable to use certain custom action types within next-gen agent environments, which may have resulted in blank responses. Legacy agents were not impacted. The targeted deployment completed across all impacted environments and services are now restored. The fix will be deployed to  the remaining sandbox instances in a staggered manner during the maintenance window. We apologize for how this incident impacted you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-05-06 00:00 UTC, resolved after 2 d, 2 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003997
- Citation: Salesforce, “Agentforce Performance Degradation: Agentforce” (2026-05-06 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003997 (CC BY 4.0).
- Markdown link: `[Salesforce: Agentforce Performance Degradation: Agentforce (2026-05-06)](https://rewindex.com/company/salesforce/incidents/20003997)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003997 · Markdown: https://rewindex.com/company/salesforce/incidents/20003997.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003997 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:43:40.066Z