# Salesforce: Tableau Service Disruption: Analytics Cloud, Sign In

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-05 03:10 UTC · Resolved: 2026-05-05 05:57 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: Analytics Cloud, Sign In, 21 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003988](https://status.salesforce.com/incidents/20003988)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-05 04:57 UTC: At 03:13 UTC, May 5, 2026, we noted an issue impacting online Tableau Cloud services where multiple POD’s may be impacted due to Multi-Factor Authentication issues (MFA). A subset of Tableau Cloud customers using Multi-Factor Authentication (MFA) may experience difficulties logging into their sites. Customers who log in using a direct link, or who aren't configured to use MFA, don't appear to be affected. We're ‌actively engaged and are exploring multiple paths to resolution. We’ll keep you posted in 30 minutes or sooner, once additional information is available.
- **update** 2026-05-05 05:23 UTC: Our initial investigation indicates that authentication requests to a backend verification service are failing with authorization errors preventing successful login attempts. We've initiated a rolling restart on one of the impacted PODs and initial testing looks positive. We're now proceeding ‌with a rolling restart of services for the other impacted POD’s. We remain focused on stabilizing these services and are actively monitoring the environments. We’ll share the next update in 30 minutes or sooner, once additional information is available.
- **update** 2026-05-05 05:51 UTC: The rolling restart is currently underway for the remaining POD’s. We’re actively monitoring each environment post-restart to confirm full recovery. We’ll share the next update in 60 minutes or sooner as additional information is available.
- **update** 2026-05-05 06:11 UTC: As of 05:57 UTC on May 5, 2026, we've completed rolling restarts across all impacted POD’s. Upon successful validation, we confirm that Tableau Cloud login services using Multi-Factor Authentication (MFA) are restored and the issue is resolved. We sincerely apologize for how this incident may have affected you and your business. We will conduct a full investigation to confirm the technical trigger, underlying cause, and preventive actions.

## Rewindex changes for this incident

- 2026-05-05 03:10 UTC: [Major incident: Tableau Service Disruption: Analytics Cloud, Sign In](https://rewindex.com/change/i1552e45b5265c5.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003988 · Markdown: https://rewindex.com/company/salesforce/incidents/20003988.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003988 · Generated 2026-10-18T11:26:56.608Z