# Salesforce: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-02 03:36 UTC · Resolved: 2026-05-02 08:14 UTC · Duration: 4.6 h
- Updates: 3 · Affected components: B2 CCore, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003980](https://status.salesforce.com/incidents/20003980)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-05-02 06:30 UTC: This issue is impacting a subset of customers, and the service should be available for other users.
- **update** 2026-05-02 07:35 UTC: We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-05-02 08:32 UTC: After further validations and health checks, the issue is now resolved. We are out of impact as of 08:14 UTC.

## Rewindex changes for this incident

- 2026-05-02 03:36 UTC: [Major incident: Cc Storefront SAnd Or Business Manager Unavailable: B2 CCore](https://rewindex.com/change/i631690eeb77f57.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003980 · Markdown: https://rewindex.com/company/salesforce/incidents/20003980.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003980 · Generated 2026-10-18T10:29:30.932Z