# Salesforce: Marketing Cloud Degradation: Automation Studio, Email Studio, Journey Builder +2 more

> Salesforce status incident “Marketing Cloud Degradation: Automation Studio, Email Studio, Journey Builder +2 more” on 2026-04-10: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/salesforce/incidents/20003923
Last updated: 2026-04-10T06:09:29Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-10 00:45 UTC · Resolved: 2026-04-10 04:00 UTC · Duration: 3.3 h
- Updates: 1 · Affected components: Automation Studio, Email Studio, Journey Builder, Marketing Cloud Login, Mobile Connect, 246 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003923](https://status.salesforce.com/incidents/20003923)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-10 06:09 UTC: At 00:45 UTC on April 10, 2026, a performance degradation began impacting Marketing Cloud Engagement services across multiple database. As a result, customers experienced database connection failures that disrupted key functionalities, including logins, email sends, data extracts, and messaging services. At 04:00 UTC, we completed coordinated service restarts across the impacted infrastructure to resolve the issue. Marketing Cloud Engagement is now fully operational, and customers can successfully log in and resume using all key functionalities. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Cite this

Status incident (vendor impact label: minor) posted by Salesforce, started 2026-04-10 00:45 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/salesforce/incidents/20003923
- Citation: Salesforce, “Marketing Cloud Degradation: Automation Studio, Email Studio, Journey Builder +2 more” (2026-04-10 00:45 UTC). Archived by Rewindex: https://rewindex.com/company/salesforce/incidents/20003923 (CC BY 4.0).
- Markdown link: `[Salesforce: Marketing Cloud Degradation: Automation Studio, Email Studio, Journey Builder +2 more (2026-04-10)](https://rewindex.com/company/salesforce/incidents/20003923)`


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Canonical: https://rewindex.com/company/salesforce/incidents/20003923 · Markdown: https://rewindex.com/company/salesforce/incidents/20003923.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003923 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:58:41.866Z