# Salesforce: Feature Perf Degradation: Analytics

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-04 12:40 UTC · Resolved: 2026-04-04 17:42 UTC · Duration: 5.0 h
- Updates: 6 · Affected components: Analytics, 79 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003907](https://status.salesforce.com/incidents/20003907)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-04 15:15 UTC: We are investigating a feature degradation that is impacting multiple instances from 12:40 UTC. Users are unable to refresh their analytics dashboards. We are investigating the issue to identify the potential trigger and determine the best path to resolution We’ll provide an update in 30 minutes, or sooner if additional information becomes available.
- **update** 2026-04-04 15:47 UTC: We have determined that the issue is isolated to the environment in which recipe jobs run. We do not yet have a confirmed resolution timeline. We’ll provide an update in 30 minutes, or sooner if additional information becomes available.  We apologize for the impact this is having on your business.
- **update** 2026-04-04 16:18 UTC: We are currently evaluating the best path to restoring full service.  We do not yet have a confirmed resolution timeline. We will provide a further update in 30 minutes or sooner if additional information becomes available. We apologize for the impact this is having on your business.
- **update** 2026-04-04 16:50 UTC: We continue to investigate and restore the service.  We appreciate your continued patience while we resolve the issue and will provide updates upon significant developments. We apologize for the impact this is having on your business.
- **update** 2026-04-04 17:25 UTC: We are actively investigating this issue and appreciate your patience as we work towards a resolution. We do not have any new information to share at this moment, but we will keep you updated as soon as we have more details.  We apologize for the impact this is having on your business.
- **update** 2026-04-04 18:11 UTC: As of 17:42 UTC on April 4, 2026, we have validated the services and confirmed they are fully operational, and the incident is declared resolved. We apologize for how this incident may have affected you and your business.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003907 · Markdown: https://rewindex.com/company/salesforce/incidents/20003907.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003907 · Generated 2026-10-18T10:28:56.078Z