# Salesforce: Mule Soft Feature Degradation: Anypoint Monitoring, Runtime Manager

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-02 16:30 UTC · Resolved: 2026-04-02 18:11 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Anypoint Monitoring, Runtime Manager, 2 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003900](https://status.salesforce.com/incidents/20003900)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-04-02 17:43 UTC: We noted a feature degradation impacting Runtime Manager in the US region, starting on April 2, at 03:44 UTC. Customers may experience issues while navigating to Runtime Manager, and applications may not appear in the UI. We’re investigating the technical trigger and performing various tests to resolve this issue. Thank you for your patience as we work through this incident. The next update will be provided upon substantial changes to our investigation.
- **update** 2026-04-02 18:16 UTC: We’ve identified additional impact to Anypoint Monitoring, and this incident has been updated to reflect this impact. We’re observing improvements in health metrics, and we’ll continue to monitor for resolution. The next update will be provided upon substantial changes or once this incident resolves.
- **update** 2026-04-02 18:39 UTC: We performed remediation efforts and have resolved the issue as of 18:11 UTC. Customers can navigate and utilize Runtime Manager and Anypoint Monitoring services as intended. We will continue to monitor the environment to ensure stability and prevent a recurrence. We will also thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and any preventive action to avoid a repeat in the future. We apologize for any inconvenience this issue may have caused you and your business.
- **update** 2026-04-02 18:39 UTC: Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003900 · Markdown: https://rewindex.com/company/salesforce/incidents/20003900.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003900 · Generated 2026-10-18T11:27:48.893Z