# Salesforce: Marketing Cloud Feature Disruption: Other Feature

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-19 17:30 UTC · Resolved: 2026-03-20 21:41 UTC · Duration: 28 h
- Updates: 4 · Affected components: Other Feature, 29 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003844](https://status.salesforce.com/incidents/20003844)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-20 20:20 UTC: At 17:30 UTC on March 20, 2026, an issue began causing end-user replies to WhatsApp messages to fail, which may also result in related workflows failing as well. We are actively working to identify the cause and are exploring multiple paths to resolution and apologize for any inconvenience this is causing users. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-03-20 20:59 UTC: We've identified the technical trigger of the issue impacting end-user WhatsApp replies and are performing staggered restarts across the impacted environment. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-03-20 21:51 UTC: We are continuing to perform staggered restarts of impacted instances. Initial review of instances that have successfully restarted are showing positive results towards recovery. We are currently pursuing multiple options to accelerate this work in order to bring all instances out of impact sooner.  We’ll provide an update when significant developments occur or upon resolution.
- **update** 2026-03-20 23:05 UTC: The staggered restarts have completed. After a period of monitoring we’ve confirmed that end-user replies and related workflows are now working as expected.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003844 · Markdown: https://rewindex.com/company/salesforce/incidents/20003844.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003844 · Generated 2026-10-18T10:29:35.107Z