# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-14 01:26 UTC · Resolved: 2026-03-14 05:55 UTC · Duration: 4.5 h
- Updates: 3 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003809](https://status.salesforce.com/incidents/20003809)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-14 04:27 UTC: We’re still investigating the cause of the issue. We will provide an update in 60 minutes or sooner if we have more information.
- **update** 2026-03-14 06:26 UTC: We have successfully deployed a fix to resolve the issue. The services are performing as expected.  We apologize for how you and your business may have been affected by this incident.
- **update** 2026-03-14 06:35 UTC: Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

## Rewindex changes for this incident

- 2026-03-14 01:26 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/if7619668761bdc.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003809 · Markdown: https://rewindex.com/company/salesforce/incidents/20003809.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003809 · Generated 2026-10-18T11:27:46.976Z