# Salesforce: Service Disruption: Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-12 09:19 UTC · Resolved: 2026-03-13 11:15 UTC · Duration: 26 h
- Updates: 1 · Affected components: Core Service, 15 instances
- [Vendor status page: https://status.salesforce.com/incidents/20003806](https://status.salesforce.com/incidents/20003806)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-13 12:06 UTC: During the impact window, users with Salesforce Platform licenses may have been unable to log in to Salesforce. Services were functioning normally for other users. A release was identified as the trigger, and we rolled back the change to resolve the issue. Initial communications we provided via: https://status.salesforce.com/incidents/20003805

## Rewindex changes for this incident

- 2026-03-12 09:19 UTC: [Major incident: Service Disruption: Core Service](https://rewindex.com/change/i137d41e70d1cb0.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003806 · Markdown: https://rewindex.com/company/salesforce/incidents/20003806.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003806 · Generated 2026-10-18T11:27:18.831Z