# Salesforce: Mule Soft Service Disruption: Exchange

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-04 19:44 UTC · Resolved: 2026-03-04 20:15 UTC · Duration: 31 min
- Updates: 1 · Affected components: Exchange, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003773](https://status.salesforce.com/incidents/20003773)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-03-04 21:03 UTC: At 20:15 UTC, we resolved the incident after rolling back a planned routine change, that was not expected to have any impact. We have monitored system health and performed successful health checks to confirm that services are fully operational. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-03-04 19:44 UTC: [Major incident: Mule Soft Service Disruption: Exchange](https://rewindex.com/change/i24787e94e3d8ea.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003773 · Markdown: https://rewindex.com/company/salesforce/incidents/20003773.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003773 · Generated 2026-10-18T10:29:54.616Z