# Salesforce: Performance Degradation: Core Service

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-28 06:20 UTC · Resolved: 2026-02-28 13:22 UTC · Duration: 7.0 h
- Updates: 10 · Affected components: Core Service, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003757](https://status.salesforce.com/incidents/20003757)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-02-28 08:12 UTC: At 06:20 UTC on February 28, 2026, a performance degradation began impacting customers on cell IND84. Customers are experiencing extremely slow page load times, with page loads taking significantly longer than normal to complete. We are actively investigating the issue and have initiated a rolling restart of app servers. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-02-28 08:30 UTC: We remain engaged and continue to determine the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-02-28 08:57 UTC: The team continues to investigate the triggers of the issue and explore multiple paths to resolution. In the interest of time, we are providing you with the most current information available, which is subject to updates and changes.
- **update** 2026-02-28 09:22 UTC: We have identified capacity contention as  a potential trigger of the issue and are working to determine the most appropriate capacity scaling solution as the primary path to remediation. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
- **update** 2026-02-28 10:21 UTC: We continue to explore multiple paths to quickly resolve the issue, which include analyzing the error logs and additional diagnostic information. We apologize for how you and your business may have been affected by this incident. We will provide an update in 30 minutes or sooner if we have more information.
- **update** 2026-02-28 11:43 UTC: We are undertaking a rollback of a recent change that correlates to the beginning of this event and may be the trigger for this issue. Additionally, we are actively working on multiple swim lanes to resolve the issue as soon as possible.  We appreciate your continued patience while we resolve the issue and will provide updates upon significant developments.
- **update** 2026-02-28 13:09 UTC: The rollback did not complete as anticipated and the issue still persists. We continue to investigate the trigger to identify an alternative solution. We’ll provide an update upon significant updates, or sooner if additional information becomes available.
- **update** 2026-02-28 13:51 UTC: We implemented an alternative rate limit increase that has successfully allowed application services to begin recovering. We are closely monitoring system health as additional capacity becomes available. Initial reports indicate that the fix is providing the desired outcomes. We will continue to perform thorough validations, which is expected to take some more time. We will provide an update in 30 minutes or sooner if additional information becomes available.
- **update** 2026-02-28 14:46 UTC: Initial reports indicate that services have returned to normal, however, out of an abundance of caution, we are continuing to monitor performance levels and perform additional validations. We’ll provide an update upon significant updates, or sooner if additional information becomes available.
- **update** 2026-02-28 18:24 UTC: After carefully monitoring the services, we confirmed that customers were no longer affected as of 13:22 UTC on February 28, 2026. The team successfully implemented an alternative rate limit increase that restored all application services and brought customers out of impact. We apologize for how you and your business may have been affected by this incident.


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Canonical: https://rewindex.com/company/salesforce/incidents/20003757 · Markdown: https://rewindex.com/company/salesforce/incidents/20003757.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003757 · Generated 2026-10-18T11:26:21.886Z